The Real Reasons for Your Internet Outages
Outages recur because many properties are still single-homed—one ISP, one circuit, one point of failure. A fiber cut, for example, or a local maintenance window takes the property offline, including check-in, POS, and payments. Without carrier diversity and automatic failover, a 10-minute network blip becomes an hour of manual workarounds and longer queues.
Another critical issue is that most networks aren’t built to handle the realities of peak demand. Your setup might be fine on a quiet Tuesday afternoon, but it’s common for performance to break down during a fully booked conference or a packed Friday night dinner service. Suddenly, hundreds of guests are streaming video, uploading photos, and using social media all at once. That surge can overwhelm even well-designed networks, leading to lags, sluggish connectivity, and interruptions to critical business systems right when reliability matters most. Over time, those moments add up, and both guests and staff notice.
Most environments still operate as best-effort networks with limited observability. Packets are treated equally, so without proper segmentation, guest and operational traffic compete for the same resources. With no explicit SLOs for latency, jitter, or loss by application, instability becomes a recurring issue that’s difficult to diagnose and resolve.
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