After three decades in hospitality, I had the incredible privilege of creating and opening many hotels from scratch.
I love bringing hospitality visions to life!!!
Through this journey, I’ve learned that exceptional properties require a comprehensive approach addressing every dimension of hotel success.
My professional passion centers on four interconnected pillars that transform how hotels operate and thrive:
• Operations and technology
• Training
• Organization
• Emotional Intelligence
Through hotel consulting with JAN-Hospitality.com and
Jan Adamek
, we tackle everything from valuations and feasibility studies to coaching general managers, developing revenue strategies, and building team environments where staff happiness and operational excellence flourish, as well as providing insights into the vast technology landscape.
With Schulering.com, we address hospitality’s most expensive hidden cost: staff turnover. Together with
Mauricio Schuler
and his team, we leverage the power of the Schulering platform to hire the right teams, train the teams, and provide insights through the incredible consultants and podcasts connected to the platform.
Through Systematika.cz with
Matěj Brož
, we implement Notion-based systems that make hotel organizations dramatically more productive and organized, creating structural foundations for better decision-making across every department.
But even perfect operations, training systems, and organizational tools leave one crucial element unaddressed: the human element. The emotional intelligence that determines whether teams truly thrive when pressure mounts.
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This leads me to my fourth pillar and perhaps the most transformative one.
Working closely with
Vladka Vlaskova
from Vladkavlaskova.cz on emotional intelligence development has fundamentally changed how I understand hotel excellence.
For thirty years, I implemented emotional intelligence principles intuitively without understanding the research. I created psychological safety, maintained clear communication under stress, and ensured guests and team members felt genuinely heard.
Working with Vladka revealed this was measurable emotional intelligence driving my hotels to be rated #1 by our guests all along.
Vladka brings scientific frameworks that transform emotional intelligence from an abstract concept into concrete, trainable skills. Together, we help teams stay grounded when emotions escalate, build habits that reduce burnout, and create sustainable service excellence that doesn’t depend on perfect conditions.
These four pillars work together seamlessly.
Operational consulting provides strategic foundation.
Training systems ensure execution.
Organizational tools create efficiency.
Emotional intelligence development ensures teams navigate the human complexities that define memorable hospitality experiences.
When you address all four dimensions systematically, you build properties where exceptional service happens naturally, talented people build careers, and guests become loyal advocates.
Your guests experience both technical quality and emotional quality in every interaction.
This comprehensive approach creates something truly exceptional in today’s competitive landscape.
