German voice and text analytics specialist AIntensify, a Travolution Award 2023 winner previously known as Cruisewatch, has announced its rebrand to Alyza.
Rebrands naturally focus on cosmetic attributes, including new logos and brand colours but Alyza’s approach to the rebrand has been different.
Instead, the solution provider’s move has seen it enter new verticals with a new solution available.
Fully operational in multiple languages,
The firm fully operational in multiple languages – which has been profitable since January – now has three products with the two existing products renamed as part of the new vision.
Its solution Analyza listens at scale, to find what customers are looking for so businesses can act before the enquiries land.
Automyza solutions takes puts insights into connected systems, to triggers follow-ups, updates CRMs, sends invoices, and prioritises tickets and its newly launched solution, Otimyza, its AI assistant compares live conversations to proven best-practice frameworks, with advise on tone to closing technique for customer service responses.
Markus Stumpe, CEO of Alyza, said: “The rebrand to Alyza is more than a name change,, it reflects our ambition to lead in AI-powered customer experience.
“With Optimyza, our AI assistant, we go beyond analysis and automation to deliver real intelligence: giving service teams real-time guidance to work smarter and create more human interactions.
“In the coming two years, Alyza will expand across industries such as insurance, banking, telecoms, and energy, helping organisations worldwide cut costs, boost revenues, and strengthen customer relationships.”
