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Hospitality is about attention to detail. This is a story about a family who arrived late at a hotel. Their son is diabetic. When they opened the fridge in the room, this is what they… | Chris MAUGHAN | 12 comments

  • Chris MAUGHAN
  • 5 September 2025
  • 1 minute read
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This article was written by a Hotel Marketing Flipboard. Click here to read the original article

image

Hospitality is about attention to detail.

This is a story about a family who arrived late at a hotel. Their son is diabetic. When they opened the fridge in the room, this is what they found:
Chocolate almond milk.
A bowl of fresh grapes.
A note: “We were expecting you.”

This is hospitality.
Not just heads on beds or revenue per night.

It’s about care.
It’s about details.
It’s about trust.

Revenue, retention, referrals — they all follow when you deliver on hospitality.

Please click here to access the full original article.

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