SAN FRANCISCO (September 10, 2025) — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced more than 3X year-over-year growth in digital tips to hotel staff, with nearly 70% of gratuities going to housekeepers.
This milestone underscores how hotel teams are being recognized in an increasingly cashless economy and highlights the essential role housekeepers play as the backbone of hospitality, as the industry prepares to celebrate Housekeeping Week, Sept. 14–20.
For housekeepers, this surge in digital tipping means higher earnings, improved job satisfaction and a boost in morale. Digital tips are frequently accompanied by personalized messages from guests expressing appreciation for their hard work and dedication to hospitality.
“Housekeepers are the heartbeat of hotel operations, and their work often happens behind the scenes,” said SJ Sawhney, President & Co-Founder at Canary Technologies. “At a time when cash tips have been declining, digital tipping is a powerful way to express appreciation. It’s clear just how much guests value housekeepers — and how easy it can be to say thank you when hotels make tipping seamless.”
Industry research by Canary shows that 70% of guests want to tip hotel staff but often don’t, since many no longer carry cash. At the same time, staff are far more likely to stay in their jobs when tips increase. Canary’s Digital Tipping helps bridge this gap — and looking back over the past year, the impact is undeniable:
Digital Tipping By the Numbers*:
- Nearly 70% of all digital tips went to housekeeping staff
- 62% of guests left personalized thank-you messages alongside tips
- The highest single digital tip to a housekeeper was $600
Hotel leaders are seeing the difference. In addition to signaling appreciation for housekeepers, Canary’s Digital Tipping has been shown to improve guest service scores by 7 to 10%, reduce staff turnover by up to 75%, and improve employee engagement.
“The team loves reading the messages from guests. It’s a little boost of retention. You might have had a bad day and feel like, ‘I’m not coming back tomorrow,’ but then you see a $20 tip and a note saying, ‘Thank you for all you do.’ That can be the thing that makes you stay.” — Tom Anderson, General Manager at Hotel 1620, Linchris Hotels
Join the celebration
Throughout Housekeeping Week, Canary will share standout guest notes of appreciation from the past year on its LinkedIn page. Follow along and help us celebrate the people who keep hospitality running.
*Source: Canary Technologies product usage data, August 2024–August 2025
About Canary Technologies
Canary Technologies is revolutionizing the hotel tech stack with its award-winning Guest Management Platform, digitizing everything from post-booking to checkout. Trusted by 20,000+ hoteliers in 90+ countries, including Marriott, Four Seasons and Wyndham, Canary is the top-rated solution on HotelTechReport. Canary’s solutions include Canary AI, Mobile Check-In, Smart Checkout, Dynamic Upsells, Guest Messaging, Digital Tipping, AI Voice and more. Canary eliminates paper processes, boosts revenue, increases staff efficiency, enhances the guest experience, and reduces chargebacks and payment fraud.
Amanda McDowell
Content Marketing Manager
