Flagship London property upgrades POS platform across 8 outlets with Shiji’s flexible cloud solution.
LONDON, UK, September 11, 2025 – Shiji, the global hospitality technology leader, announced today the successful go-live of Infrasys POS at Pan Pacific London, following a rapid and efficient implementation. The installation spans 8 outlets, 11 workstations, and 19 tablets, delivering a flexible, guest-focused platform designed to support the luxury hotel’s diverse food and beverage operations.
The move is part of a strategic Pan Pacific Hotels Group initiative to unify POS technology across its global portfolio. Infrasys POS is already live in 24 Pan Pacific locations across Asia and Africa, with the London property marking the hotel groups first implementation in Europe. The new rollout covers a wide range of venues at the London location, including Straits Kitchen & Bar, Ginger Lily Bar & Lounge, in-room dining, and more.
“Pan Pacific London is a property where guest expectations, service quality, and operational complexity are all exceptionally high,” said Jose Angel Alvarez Guixeras, Director of Sales POS at Shiji. “Infrasys POS delivers the flexibility, speed, and integrated reporting they need, while also providing a scalable platform that the entire Pan Pacific Hotels Group can build upon.”
The decision to move to Infrasys POS was driven by the need for a cloud-based, group-wide POS solution that could adapt to multiple service types, handle high transaction volumes, and provide robust support. The system’s flexibility allows Pan Pacific London to manage everything from fine dining to in-room orders on a single platform, with the potential to integrate additional Shiji modules in the future.
“Shiji’s support ensured the implementation went as smooth as possible,” said Jinny Chong, Vice President. Finance at Pan Pacific Hotels Group. “We needed a solution that could handle the size and variety of our London operations, deliver comprehensive reporting, and align with our global technology strategy.”
The rollout underscores Shiji’s ability to deliver enterprise-grade technology systems to large, complex operations on accelerated timelines. With Infrasys POS now fully live, Pan Pacific London benefits from real-time data, simplified service workflows, and the scalability to meet evolving guest needs. For more information about Shiji’s Infrasys POS, visit https://www.shijigroup.com/infrasys-pos
About Shiji
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself.That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit shijigroup.com
About Pan Pacific Hotels Group
Pan Pacific Hotels Group is a global hospitality company that owns and/or manages more than 50 hotels, resorts and serviced suites across three brands – “Pan Pacific”, PARKROYAL COLLECTION, and PARKROYAL – encompassing more than 30 cities across Asia Pacific, North America and Europe. Headquartered in Singapore, it is a member of Singapore-listed UOL Group Limited. Pan Pacific Hotels and Resorts delivers sincere and graceful service to every guest with a passion for excellence. PARKROYAL COLLECTION Hotels and Resorts is driven by our passion for life and sustainability. PARKROYAL Hotels and Resorts is distinguished by its passion for people and places, immersing every guest in local and authentic cultures. Visit www.panpacific.com.
