Kondody Hotels & Resorts streamlined multi-property operations with STAAH’s real-time channel manager, improving efficiency and guest experience.
When you think of Kerala in India, you picture lush greenery, misty hills, and tranquil retreats and that’s exactly what Kondody Hotels & Resorts offers. With a diverse collection of premium properties spread across Kerala’s most scenic locations, each stay is designed to give guests a slice of nature paired with comfort and luxury.
From Greenwoods Resort in Thekkady, set amidst 500 trees near the Periyar Tiger Reserve, to the peaceful Mystic Mayapott in Idukki, tucked inside a sprawling 140-acre cardamom plantation, each property is unique. Guests can zipline and enjoy cultural programs at Greenwoods, trek and birdwatch at Mystic Mayapott, or soak in the romance at The Valle, Munnar, where valley views and jacuzzi rooms create unforgettable getaways.
For honeymooners and luxury seekers, Amber Dale Luxury Hotel & Spa combines adventure and indulgence with trekking trails and jacuzzi suites perched at high altitude. For those seeking seclusion, Haze & Kites near Sengulam Dam offers infinity pool luxury with stunning hilltop vistas. And in Wayanad, The Hive invites guests to rejuvenate amidst coffee plantations, connecting deeply with nature.
It’s a portfolio that beautifully blends eco-friendly practices, luxury experiences, and authentic Kerala charm. But running such a diverse group of properties also comes with its fair share of operational challenges.
The Challenge: delays and inefficiencies
Before partnering with STAAH, Kondody Hotels & Resorts faced the issue of slow updates and delays in syncing bookings across multiple channels. This inefficiency caused delays in availability updates.
For a group that seeks to deliver seamless hospitality, this was far from ideal. That’s when STAAH introduced us to the right technologically advanced product, which could resolve this issue and improve the overall efficiency.
Why STAAH made sense
When evaluating options, STAAH stood out as the clear winner. Unlike their previous system, STAAH offered live updates and instant synchronisation, ensuring bookings and availability reflected in real-time across every online travel agent (OTA).
STAAH’s two-way, XML-based fast updates meant no more waiting around for bookings to reflect. This streamlined operations and combined with STAAH’s easy-to-use interface, managing multiple properties became much smoother. Training staff on STAAH was simple due to the usability factor.
Whilst many systems can deliver similar features, few providers have the knack to become true partners. True potential is unlocked when there is a partnered approach between technology and business. With STAAH you can always count on quick, professional and reliable support. The STAAH support team impressed Kondody with their responsiveness and proactiveness in helping them use STAAH features that would help them move towards their goals faster.
The STAAH advantage
The Channel Manager quickly became the Kondody team’s favourite feature. With everything centralised and well-structured, their team could finally work smarter, not harder, enjoying a number of benefits, including:
- Centralised inventory management – Rates and availability updated in one place reflect across all OTAs instantly.
- Error-free operations – Real-time sync minimizes errors like double bookings or mismatched rates.
- Time savings – Staff spend less time on manual coordination and more on what matters: delighting guests.
- Scalability – With such a diverse portfolio, STAAH makes it easy to scale operations without adding complexity.
Results and impact
While detailed booking numbers aren’t the focus here, the results have been clear and consistent. Improved operational efficiency across properties is noticeable. The turnaround times for managing bookings and updates is much faster and workflows are smoother, prioritising guest satisfaction over backend struggles.
In hospitality, time saved behind the desk is time earned with guests — and that’s where STAAH has made the biggest difference for Kondody.
A partnership for the future
For a group with such a rich and varied portfolio, having a reliable technology partner is crucial. With STAAH, Kondody Hotels & Resorts not only solved their immediate synchronisation challenges but also built a foundation for future growth.
As their collection of premium hotels and resorts continues to welcome travellers from around the world, STAAH ensures the operations behind the scenes are running seamlessly — just the way hospitality should be.
