Operational efficiency & staff productivity
Before adopting Shiji’s platform, Sudima’s teams encountered operational challenges driven by manual reconciliation, data entry, and time-consuming reporting tasks. Routine activities, like reservation adjustments, group contract processing, and report generation, consumed valuable time and diverted focus from guest-facing responsibilities.
With the rollout of Daylight PMS, process automation significantly improved. Real-time syncing and clearer reporting reduced manual intervention, streamlined workflows, and freed up staff to focus on service delivery.
Key Results:
- 1–2 hours saved daily per property through automated reconciliation
- The Central Reservations Office team now spends less time on manual corrections and more time engaging with guests
- Group contract processing and daily reporting are now fully automated
Accuracy & reliability
The previous reliance on a call centre-based booking process frequently led to inconsistent guest profiles, delayed updates, and duplicated or missed reservations. These inefficiencies not only impacted accuracy but also created friction in the guest journey.
With the integration of Daylight PMS and the channel manager, Sudima achieved real-time reservation management across all channels, eliminating manual gaps and improving data consistency.
Results:
- Significant reduction in reservation-related errors
- Elimination of duplicate bookings and missed entries
- Faster check-ins enabled through secure pre-arrival payment links
Performance & system stability
Legacy systems experienced frequent lag and downtime during peak periods, negatively affecting check-in efficiency and guest satisfaction. Additionally, manual reporting constrained timely decision-making.
With Shiji’s cloud-native platform, Sudima benefited from reliable system performance and enhanced stability.
Results:
- 30–40% faster processing speeds
- Near-zero downtime during high-occupancy periods
- Increased staff confidence and smoother operations during peak events
Security & compliance
Previously, group bookings were managed through unsecured PDF forms—an approach that increased the likelihood of errors and introduced compliance risks related to sensitive guest data.
By implementing Astral Payments and Stellaris Digital Payby, Sudima transitioned to secure, tokenised digital authorisation workflows that fully align with modern compliance standards.
Key Results:
- Fully PCI DSS-compliant payment workflows
- Tokenised storage of guest card data for enhanced security
- Improved audit readiness with automated tracking and detailed logs
Tokenisation, automated posting, and secure payment links have significantly improved internal workflows and guest trust, especially for group and conference bookings.
Hemal Ghetla, Project Manager & Systems Analyst
