๐ธ ๐ง๐ต๐ฒ ๐๐ผ๐๐ฟ๐ถ๐๐บ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐ ๐ต๐ฎ๐ ๐ฎ $๐ต ๐ฏ๐ถ๐น๐น๐ถ๐ผ๐ป ๐ฝ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ
โ๐ฎ๐ป๐ฑ ๐๐ฒ๐ป๐ฑ๐ผ๐ฟ๐ ๐ฎ๐ฟ๐ฒ ๐๐ฒ๐น๐น๐ถ๐ป๐ด ๐๐ผ๐ ๐๐ต๐ฒ ๐๐ฟ๐ผ๐ป๐ด ๐๐ผ๐น๐๐๐ถ๐ผ๐ป.
Through 2 decades leading tech at citizenM hotels, The July, Mandarin Oriental Hong Kong, and co-founding Aphy, I’ve watched our industry make the same expensive mistake over and over:
๐ช๐ฒ ๐น๐ฒ๐ ๐๐ฒ๐ป๐ฑ๐ผ๐ฟ๐ ๐ฑ๐ฒ๐ณ๐ถ๐ป๐ฒ ๐ผ๐๐ฟ ๐ถ๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ด๐ฒ๐ป๐ฑ๐ฎ.
The result?
๐ฐ Billions spent on technology that makes vendors rich while leaving guests frustrated and staff drowning in systems they hate.
So here’s the uncomfortable truth:
โ Most travel tech investments optimize for vendor revenue, not customer experience. Not employee experience. Not your bottom line.
Tomorrow October 1st, I’m launching Niji Labs to fix this.
๐งจ We’re an innovation agency that puts what actually matters first: creating experiences that travelers love and tools that teams actually want to use. Not because a vendor roadmap says so, but because it drives real business results.
ยท No more buying technology because everyone else is.
ยท No more “digital transformation” that just means more complexity.
ยท No more choosing systems that make your associates’ jobs harder.
ย ๐ If you’re tired of innovation theatre and ready for strategy that actually transforms guest satisfaction and revenue, let’s talk. Book a call with me here: https://lnkd.in/e5U646NK
๐ช ๐ง๐ต๐ฒ ๐๐ผ๐๐ฟ๐ถ๐๐บ ๐ถ๐ป๐ฑ๐๐๐๐ฟ๐ ๐ฑ๐ฒ๐๐ฒ๐ฟ๐๐ฒ๐ ๐ฏ๐ฒ๐๐๐ฒ๐ฟ ๐๐ต๐ฎ๐ป ๐๐ฒ๐ป๐ฑ๐ผ๐ฟ-๐น๐ฒ๐ฑ ๐บ๐ฒ๐ฑ๐ถ๐ผ๐ฐ๐ฟ๐ถ๐๐.
#Tourism #TravelTech #Innovation #CustomerExperience #NoBS #Hoteltech
