As AI turns chat into commerce, GDS-style data infrastructure becomes the backbone of hotel visibility in the new era of agentic booking
Oct 9, 2025
Key takeaways
- ChatGPT becomes a booking interface: OpenAI’s new Stripe integration and SDK let travelers search, compare, and book hotels directly through ChatGPT, bypassing traditional OTA or brand websites.
- Agentic commerce arrives in travel: The Agentic Commerce Protocol (ACP) lets AI systems execute real-time purchases, creating a new transactional layer across the travel ecosystem.
- Traffic will lose its meaning: As bookings shift from clicks to conversations, hotels and OTAs will need to measure performance through visibility and conversions inside AI ecosystems.
- Structured data decides discoverability: Hotels must maintain accurate, machine-readable content (rates, availability, room types) so AI agents can represent them correctly.
- GDS and CRS providers gain relevance: Their structured data pipelines and APIs make them natural connectors between hotels and AI-driven platforms.
AI isn’t just recommending hotels — it’s booking them
Until now, tools like ChatGPT or Google Gemini were mostly decision aids — helping travelers research destinations, compare prices, or refine itineraries. But that changed when OpenAI integrated Stripe’s Instant Checkout and opened its platform to apps from Booking.com and Expedia.
Suddenly, AI assistants aren’t just suggesting hotels. They can book them directly.
In a ChatGPT conversation, a traveler might simply type:
“Find me a boutique hotel in Lisbon with breakfast and a rooftop pool for next weekend.”
ChatGPT fetches live listings, compares availability, and now — thanks to the new Agentic Commerce Protocol (ACP)— can initiate a booking and payment without leaving the chat.
This is more than convenience. It’s a structural shift in travel distribution: the traveler’s purchase point has moved from websites and apps to conversational AI interfaces.
From SEO to AIO — the race to become machine-readable
The web was built for human eyes. The next phase of commerce is built for AI agents.
Hotels that once optimized for search (SEO) must now optimize for AIO — AI optimization. In agentic commerce, visibility depends on structured, machine-readable data: detailed room attributes, live pricing, availability, and clean metadata.
This is where the Agentic Commerce Protocol comes in. It allows AI systems like ChatGPT to interpret product feeds — or in this case, hotel content — in real time. If your data is incomplete, outdated, or inconsistently formatted, you simply won’t appear in the agent’s search results.
Think of it as a new kind of SEO — but for bots instead of browsers.
For many hotels, this may finally give value to the unglamorous side of distribution: the data hygiene work done by GDS connectivity providers, CRS systems, and channel managers. Their structured APIs are precisely what agentic commerce relies on.
What happens to your website traffic?
Let’s face it — if ChatGPT handles search, comparison, and booking, your direct traffic will likely decline. But that doesn’t mean your revenue has to.
Just as OTAs once shifted the definition of “direct,” AI assistants are redefining what “traffic” even means. Instead of chasing page views, hotels will measure visibility and conversion inside AI ecosystems.
The challenge will be attribution. Purchases made through ChatGPT or other AI platforms don’t happen inside a browser session — they’re executed by agents. Commerce networks will need to align on metadata standards (like agent IDs and transaction tokens) to trace the source of each booking.
Hotels should start asking their tech partners how they plan to support post-click attribution — because in the era of agentic commerce, there may be no clicks at all.
GDS and API-based distribution get a second wind
Ironically, the shift to AI-driven bookings may revitalize legacy infrastructure like GDS networks.
GDS systems — and their modern API derivatives — already provide the structured, standardized data flow that ACP-based agents need. Their ability to connect hotels with real-time rates, room types, and availability makes them perfectly suited to feed AI shopping interfaces.
In other words, the future of AI-driven booking will still rely on GDS-style logic — even if travelers never see it.
Independent hotels connected through modern GDS intermediaries like Reconline or Amadeus Demand APIs could find themselves with a strategic advantage: they’re already “AI-ready” in terms of structured data and booking capability.
From impressions to outcomes
If AI agents bypass traditional ad models, how will hotel marketers monetize visibility?
The commerce media world is already experimenting with outcome-based pricing — charging for conversions, not impressions. For hotels, this could mean paying for verified bookings or inclusion in AI-driven search responses rather than banner placements or clicks.
It’s a subtle but significant shift. Your marketing budget may no longer be about “driving traffic,” but about earning representation — ensuring the AI platforms that power tomorrow’s bookings understand, trust, and display your hotel accurately.
The road ahead
Agentic commerce isn’t a distant concept — it’s already live inside ChatGPT. The first integrations from Booking.com and Expedia are just the start. DoorDash, Instacart, and Target are next, and travel brands will follow.
For hotels, the message is clear: AI is no longer just a marketing tool — it’s becoming a booking channel.
Those who adapt early — cleaning their data, aligning with structured protocols, and working with distribution partners to ensure machine readability — will remain visible in this new, conversational marketplace.
The rest risk becoming invisible, not because they’re less desirable, but because they’re illegible to the machines now doing the shopping.
Why it matters for hoteliers
The next traveler booking your hotel may never visit your website. They’ll talk to an AI.
Whether that AI finds and recommends your property depends on how well your data is structured, your systems are connected, and your partners are prepared. The future of hotel distribution isn’t about more platforms — it’s about making sure you exist inside the ones that think.
by Markus Busch, Editor/Publisher Hospitality.today
