What traveler behaviour around room upgrades reveals about guest psychology and loyalty
Oct 21, 2025
In a recent guide published by The Independent, travel experts share practical advice on how to boost your chances of receiving a complimentary hotel room upgrade. The article argues that with smart timing, direct bookings, and thoughtful communication, travellers can turn luck into strategy.
Key takeaways
- Book directly with the hotel: Hotels prefer guests who avoid third-party commission fees, making direct bookings more upgrade-friendly.
- Choose off-peak timing: Staying mid-week, on a Sunday check-in or outside busy travel seasons increases upgrade availability.
- Send a polite pre-stay message: A simple email ahead of arrival that mentions special occasions or requests can help personalise your stay and boost upgrade chances.
- Leverage loyalty and rewards: Being part of a hotel’s loyalty programme and showing consistent brand loyalty can strengthen your upgrade candidacy.
- Check in at the “golden hour” and be courteous: Arriving when housekeeping is finished (around late afternoon) and interacting politely rather than demanding improves chances.
- Avoid assumptions and never tip for an upgrade: Upgrades depend on availability and hotel policy — assuming entitlement or offering a tip can backfire.
Get the full story at The Independent (subscription required)
