The Chief Engineer’s AI Playbook

This article was written by Hospitality Net. Click here to read the original article

Artificial Intelligence is no longer optional in hospitality, yet effectively adopting it remains a challenge, especially for hands-on engineering leaders balancing cost pressures, staffing constraints, and uncompromising service expectations.

The Chief Engineer AI Playbook, created by Pertlink, is a practical, hospitality-specific guide that turns AI from an abstract technology into a usable operational tool. It focuses on where AI delivers real value in hotel engineering, including asset reliability, preventive maintenance, energy optimisation, compliance, and team efficiency — without adding complexity or risk.

This playbook is part of the Pertlink AI Playbook Series, a growing collection of role-based guides built on a simple principle: AI must serve operations, not distract from them.

Written for non-technical, hands-on leaders, it cuts through hype to provide clear use cases, ready-to-use prompts compatible with any AI platform, and practical guardrails on what to do — and what not to do — when deploying AI in a live hotel environment.

This is not a technology manifesto. It is a blueprint helping Chief Engineers adopt AI responsibly, improve decision-making, reduce downtime, and enhance collaboration, while keeping human judgement firmly at the centre of hospitality operations.

About Pertlink Limited

Pertlink Limited commenced operations on October 23rd 2000, and as IT Consultants exclusively caters to clients connected with the hospitality industry, helping them work through the maze of new technologies. Not only is Pertlink strategically placed to serve the industry from its headquarters in Hong Kong, it has been internationally recognized by numerous organizations as a global reach company helping the industry through its unique and unparalleled network of people who have vast expertise in the Hotel and IT industries. The team behind Pertlink, whose collective knowledge will be an asset to any company – will help maximize a Hotel’s guest experience making it a positive one through the way technology is developed, marketed and used in the Hotel industry.