With more than 25 years of success, RoomKeyPMS, has entered 2025 with a technological roadmap designed to keep guest data safer, modern travelers happier, and hoteliers connected to operational information anywhere, anytime. Beginning this month, the provider of property-management systems for hotels and motels will begin releasing a host of modern tools.
Serving more than 70,000 guestrooms across North America, this trusted PMS partner is:
- Strengthening remote access security, mitigating data breaches, and safeguarding sensitive information and brand reputation via Multi Factor Authentication (MFA).
- Tokenizing credit cards to reduce fraud and the risk of data breaches; enhancing mobile check-in to give guests a complete enable guests to bypass the front desk and go directly to their rooms.
- Expanding integrations to include solutions that support golf, activities, food and beverage, marketing and more to make RoomKeyPMS a single partner for operators.
“2025 is a really great time to be a RoomKeyPMS customer,” said Shane MacPhail, RoomKeyPMS Product Director. “Our integrated hotel management platform is being enhanced to better support a touchless world. Over the last 10 years our development team was focused on improving our security infrastructure to prevent any malicious or unauthorized access to the system. We are pleased to report that since this initiative began, there have been no security breaches. However, because we handle credit card transactions, we have a responsibility to make our system more secure. Therefore, we began expanding our security focus by requiring an additional verification step beyond passwords, significantly reducing the risk of unauthorized access. We also are replacing sensitive credit-card details with a unique token to reduce the risk of fraud and data breaches allowing hotels to securely process payments for deposits, cancellations, or future charges without storing actual card information.
“This month we released ‘Embedded Gift Cards’ through our RoomKeyPMS Payments platform,” he added. “This enables hotels to sell physical and digital gift cards directly from RoomKeyPMS and redeem gift cards within the system to be used on the reservation folio. This will provide a more flexible and appealing way to attract new guests, encourage repeat stays, and generate revenue year-round. Gift cards are an easy gifting option for special occasions. They help hotels reach a wider audience while ensuring future bookings, and they can often lead to higher spending, as recipients may upgrade rooms or enjoy extra services during their stay.”
End-to-End Mobile Check-In Experience with Mobile Key and More
Today, travelers staying at hotels with RoomKeyPMS can confirm their personal and reservation details, upgrade their room type, add guest services, and provide credit card information along with any special notes about their stay. In the coming months, RoomKeyPMS will release an enhancement to its Mobile Check-In process that will support full credit-card processing and enable guests to completely bypass the front desk and proceed directly to their rooms. Through integration to Flexipass Mobile Keys, guests can use their mobile devices to access their rooms. If the hotel does not support mobile keys, guests simply stop at the front desk to pick up a plastic keycard. This service, also offered through RoomKeyPMS Payments, will improve guest loyalty, minimize chargeback risks, and streamline payment processing for a seamless booking experience.
RoomKeyPMS is also working to increase its interface library to add point-of-sale integrations and a mobile communications platform that will enable hotels to stay in constant contact with guests from reservations to check out. This program will give operators and companies managing multiple hotels the ability to integrate with any of RoomKeyPMS’ sister companies, including Silverware, Club Prophet, The Flybook, Priswing, HoldMyTicket, and Adventure Office.
“By creating an API layer and integration hub, RoomKeyPMS customers can integrate faster with other technology partners,” MacPhail said. “While software for golf, activities, and marketing is not yet mainstream at most limited-service hotels using RoomKeyPMS, about 45 percent of our customers do require some type of POS integration. RoomKeyPMS + Silverware, for example, can facilitate posting room charges from the restaurant POS right onto the guest bill in the PMS. When demand for these peripheral solutions does arise, especially among hotel companies that manage multi-branded properties with varying PMSs, this type of deep integration will go a long way towards streamlining communication across the enterprise.”
“RoomKeyPMS has been around for 25 years,” MacPhail said. “Our solution is tried and true. Because of our size, we can be more responsive to feature requests, enhancements and customization. For our price point, our number of integrations is impressive and far surpasses those of our competition. Our biggest strength is that our product and support staff come from hotels. We know what hoteliers are going through, and we will do whatever it takes to eliminate their pain points. In 2025, RoomKeyPMS is making BIG changes, and by doing so, we will be making an even BIGGER difference to operators, staff and guests.”
