To streamline check-in process
Hotel management systems firm, SIHOT, has digitalised booking information, enabling guests to add hotel reservations to their Apple or Google Wallets.
Now, travellers will be able to use a QR code for the digitalised hotel reservation.
With instant access to booking information on their mobile device and smooth integration with existing SIHOT products – SIHOT.PMS, SIHOT.WEB, SIHOT.KIOSK and SIHOT.GO! – the digitalised reservation confirmation simplifies guest identification on self-service terminals and at the front desk.
Providing convenience to guests with all travel details easily accessible on their phones, thanks to Google or Apple Wallets, this development aligns with the digital transformation of hospitality by improving operational efficiency while enhancing guest communication. With cutting-edge technology, guests can seamlessly access their booking details anytime, directly from their Apple or Google Wallet. For guests, this ensures a smoother check-in experience, reduces the hassle of searching for confirmation emails, and keeps all essential travel details conveniently at hand.
Carsten Wernet, chief executive of SIHOT, said: “We want to further improve the guest experience – we all know how frustrating and tedious it can be to have to wade through hundreds of emails to find that one booking confirmation.
“Through Apple or Google Wallet, we provide instant access to their reservation information, enabling hotels to facilitate quick check-ins from the front desk or with our automated self-service systems.
“With this information easily at hand, this will also cut queues on arrival without having to wait for guests to find their booking confirmation details.”
While the reservation confirmations facilitate key replacement on self-service check-in kiosks, guests will still be required to provide all relevant information to fulfil their stay.
