What does hotel technology mean to you? Spreadsheets and manual data entry, frustrating delays and endless clicking? Or do you think of sleek tablets and connected systems, of real-time insights and time savings?
Hopefully, it’s the latter. Technology is your biggest ally in the quest for unforgettable hospitality, and those who embrace it push themselves to the front of the pack.
From coastal escapes to urban retreats, here are five hotels using next-gen tech to reshape the guest journey, streamline operations and build future-ready businesses. All five are powered by Mews, a hospitality cloud designed to automate tasks, drive revenue and elevate experiences for staff and guests.
1. The Gate Cornwall
Tucked away on the Cornish coast, The Gate Cornwall is a boutique hotel that delivers on laid-back luxury. By automating payments and streamlining arrivals with online check-in, the team has cut paperwork and queues at the front desk. Guests can head straight to their room without the admin, with staff able to focus on crafting memorable stays. Proof that it makes a difference? Their five-star Google rating, for a start.
Revenue and profit margins are also looking rosier. Using Mews Booking Engine, their website outperforms average conversion rates and helped boost the number of direct bookings significantly. For a small, independent property, that kind of optimization makes a big impact.
In the words of owner, Richard Codgbrook: “The whole customer journey has changed thanks to Mews. Guest satisfaction has increased, and our team are very confident when booking guests in. Mews will make your life a nicer place to be.”
2. Bush Hotel Farnham
One of the oldest coaching inns in England, Bush Hotel has a long legacy of welcoming guests. But behind the 17th-century charm is a property that runs on modern, connected systems.
By introducing Mews POS, the hotel’s F&B and room operations now run in sync. No more manual reconciliation or missed revenue. Front desk staff have a complete picture of each guest’s stay, and service across departments feels more connected. It’s also a smoother guest experience, with features like easy digital bill splitting, tipping and automated payments linked to the guest profile.
Meanwhile, the hotel boosted its ADR by 13% and has a booking engine conversion rate that dwarfs the industry average: 13.3% compared to 3%. Historic doesn’t have to mean outdated.
3. Leven Manchester
Set in a handsome former cotton warehouse, Leven Manchester combines striking design with a progressive hospitality philosophy. Their focus is on people – guests and staff – and they’ve chosen tech that supports that mission.
Mews automates the mundane tasks so the team can focus on delivering standout service. All payments are handled automatically. Online check-in rates sit at 33%. And the front desk team saves up to an hour every day – time they reinvest into personal, human interactions.
Empowered staff, happier guests and a more scalable operation. That’s what modern hospitality looks like.
4. Cornwall Hotel Collection
After upgrading from an older legacy system,The Cornwall Hotel Collection gained real-time visibility across their properties. This allowed them to act faster, spot trends earlier, and personalize the guest experience more effectively.
The result? 42% of bookings are now direct, with a 15% higher average booking value compared to OTAs. Guests spend an average of £32 on extras like champagne, room upgrades and late check-outs. Overall, the group saw an impressive 39% increase in RevPAR.
5. The Regent
The Regent in Cambridge is a model of modern hospitality. The aparthotel embraces embedded payments and self-check-in kiosks to generate huge time savings for staff while boosting productivity. Guests also benefit, as teams have more time to focus on creating personal experiences.
Mews University transformed staff training, with new team members able to confidently use the system in just one day. This speedy onboarding ensures that the team can maintain high service standards without extensive and costly training periods.
And here’s one final impressive data point to end on: a 26% increase in occupancy and a 21% rise in RevPAR.
The big picture
The common thread running through these hotels is a willingness to embrace technology that prioritizes people. By choosing cloud-native, guest-centric systems, you minimize admin in order to maximize human experiences.
Written down, it’s a simple formula. If you empower your people, they’ll be better at their jobs. If they’re better at their jobs, your guests will be happier. And if your guests are happier, they’ll spend more and be more likely to return.
To make this happen, you need forward-thinking technology partners that understand your business. The best place to start is the world’s Best PMS 2025 and 2024, as voted for by hoteliers like you.
