Mews latest integration brings digital hotel room keys directly into guests’ smartphone wallets. A property management system (PMS) to offer true native wallet-based room access – without the need for third-party apps or middleware – Mews is setting a new standard for hotel automation, giving travelers frictionless stays and more control over their arrival experience.
The Next Step in Digital Hospitality
Building on its successful app-based digital key solution, Mews now enables guests to securely access and store hotel room keys within their smartphone’s wallet directly from their browser. With just a single tap, all guests need to do is hold their phone or compatible wearable device near the door’s reader to unlock it, eliminating the need for traditional key cards or extra app downloads.
This new feature is the result of a collaboration between Vingcard, an ASSA ABLOY company, and Mews, and will be available to all properties with compatible door locks.
Guests can now check-in faster, seamlessly receiving their room keys via the guest portal and heading straight to their rooms without delay.
The result: less time spent queuing, a contactless arrival, and a smoother, more satisfying guest experience.
Hey Lou HOTELS, a forward-thinking German hotel group blending smart digital processes with a warm, casual guest experience, is the first Mews customer to roll out the new wallet-based digital keys. Guests at Hey Lou Karlsruhe are already unlocking their rooms using their smartphone wallet keys.
“Our guests can walk straight in and feel at home the moment they arrive – no queues, no plastic,” said Martin Kemmer, Founder & Managing Director of Hey Lou HOTELS. “Being the very first to launch wallet keys via an integration with Mews that leverages Vingcard technology underscores our passion for innovation and proves that pioneering technology can make hospitality both simpler and more personal.”
Hotelier Advantages: Streamlined Operations, Enhanced Service
Adopting mobile access not only increases guest satisfaction but also reduces the operational burden on hotel staff. As seen at Hey Lou Hotel Karlsruhe, reducing front desk queues and the number of visits for lost keys means more time for teams to focus on creating memorable stays, while less key card handling enhances security and sustainability. With this fully integrated solution, hoteliers avoid the hassles of workarounds or third-party add-ons, reinforcing efficiency and brand reputation.
“The wallet keys fit perfectly with our commitment to making hotel stays as uncomplicated, digital, and personalized as possible. Our guests expect simple solutions without any hassle. With the wallet key, they can open their room as intuitively as scanning a concert ticket. The key integrates seamlessly into our 360° digital guest journey,” said Linus Bihn, Head of Digital Processes & Customer Journey at Hey Lou HOTELS.
Matt Welle, CEO of Mews, added: “Travelers are telling us exactly what they want from their hotel experience: convenience, speed, and a room that feels truly theirs the moment they arrive. Our research shows that more than a third of guests now consider keyless entry essential to a perfect hotel stay – and 70% would skip the front desk queue entirely if they could.”
“With smartphone wallet digital keys, we’re empowering guests to check in on their own terms and access their room with just one tap. This isn’t just a technology upgrade – it’s a giant leap toward the future of hospitality, where personalization and frictionless service set hotels apart thanks to our collaboration with Vingcard,” Welle added.
Mews says it is the first and only PMS to offer native digital key functionality for smartphone wallet platforms, underscoring its mission to deliver smarter, more intuitive hotel technology globally. This launch demonstrates Mews’ commitment to addressing the evolving needs of the industry and the modern guest’s mobile-first expectations.
