Provides customers and agents a new way to connect with the brand
Club Med has adopted messaging platform WhatsApp, allowing ease of contact access to the brand for customers, travel agents and their support team and Travel Experience Designers.
The new platform can be used for the following:
General information and research: Thanks to an AI powered chatbot, users can find out more about Club Med resorts and amenities, e.g. ‘How many interconnecting rooms does our resort have in Magna Marbella?’
Bookings: Users can create a new booking or modify bookings directly via the live chat with the team’s Travel Experience Designers (TEDs), helping to reduce wait times and enhancing the overall booking experience
Immediate assistance: With Club Med’s support team on the chat, users can receive quicker responses to any problems and receive immediate support for more complex inquiries. Customers can also send images, videos and documents to help resolve issues faster
For any conversations with Club Med on WhatsApp, users will have a clear record of communication for future reference and all personal information will be protected with WhatsApp’s end-to-end encryption.
The AI powered chatbot is available 24/7, and Club Med’s Travel Expert Designers are available Monday to Friday 9:00 to 17:30, Saturday 9:00 to 16:30, and on bank holidays 10:00 to 15:30.
A direct link to the WhatsApp chat-bot can be found here, and travel agents can select ‘I am Travel Agent’ upon opening the conversation.
