The Human Side of Hotel Tech: A GM’s Perspective – Justin Rodriguez, Shashi Hotel

In this episode, Justin Rodriguez, General Manager at the Shashi Hotel, shares insights on how technology is transforming the hospitality experience at their hotel in the heart of Silicon Valley.

Listen to learn:

• How Shashi Group is using technology to create a customizable room experience for guests.
• The impact of technology on the hotel’s staff and operations.
• The benefits and challenges of implementing new tech in a hospitality setting.
• How the hotel uses guest data to enhance service and improve guest interactions.
• Examples of unique services and amenities enabled by technology.
• The importance of flexibility and adaptability in meeting guest preferences.
• Insights into the future of hospitality and the role of technology in shaping guest experiences.

You might also enjoy: This Hotelier is Next to Google, Sees The Future, and Shares What He’s Doing About It (Dipesh Gupta, Shashi Group)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands