Automatic

The Ibis Styles Munich Airport, with 358 rooms, will feature a design inspired by the local Isar region. The hotel will offer modern amenities, including an open lobby, a restaurant, a bar, and co-working spaces. A children’s area and self-service food market will also be available to meet the needs of both business and family travelers.

Recently, I wrote an article about the customer service farce. One of several examples I shared was the line we often hear when calling customer support: “Your call is very important to us.” When we hear it, we hope it’s true. We hope it means that the company is going to respect our time, that someone will pick up the call quickly (versus being put on hold for an unreasonable amount of time), and that the agent we talk to will have the knowledge and skills to answer our question or resolve our complaint, and we’ll not have to repeat our story again and again.

The Ibis Styles Neckarsulm has reopened following a complete renovation of the former Nestor Hotel. The property, now part of the Ibis Styles brand under Accor and operated by The Chocolate on the Pillow Group, introduces a design concept reflecting elements of the city’s automotive history and regional wine culture.