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Refinery Hotel Redefines Revenue Management

🏨 Located in Midtown Manhattan, Refinery Hotel, a luxury lifestyle boutique hotel with 197 keys, implemented LodgIQ's revenue management system, enabling Commercial Director Michelle Sharma to transition to a strategic role. The tech-forward hotel is a member of Small Luxury Hotels of the World, known for spacious rooms and a mix of corporate and leisure guests. LodgIQ's automated rate decisions and smart pricing recommendations have led to double-digit growth in RevPAR, $500 premium room deltas, over 40% direct booking contribution, high Net ADR from OTAs with minimal…
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What AI is telling travelers about your hotel tonight. And you have no idea

By Tony Loeb, cofounder of 10 minutes hotels Fifteen years ago, hoteliers didn’t see OTAs coming. Not because they were naive, but because the shift was gradual. By the time the warning signs were obvious, a big chunk of control was already gone. Something similar is unfolding right now. But this time, it’s not about distribution. It’s about how your hotel is described, understood and recommended by artificial intelligence. To dig into this, I recently sat down on the 10 minutes hotels podcast with Nicki Graham, Chief Marketing Officer at Cendyn, and Apollos Gause, the company’s Senior…
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The RFP Process for Hotel PMS

📋 An RFP (Request for Proposal) is a vital document and process for hotels to acquire services like Property Management Systems (PMS). It outlines the hotel's needs and facilitates comparison of vendors' products, services, and prices. The RFP process includes drafting, reviewing, and distributing the document to pre-qualified vendors who then detail their offerings for evaluation. Various RFP formats exist, with the text-style format recommended for comprehensive analysis. Standard RFP structure and supporting templates are available for download, aiding in the selection and…
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LATEST NEWS

When it comes to guest satisfaction, this 3rd-party operator outdoes the rest, according to JD Power ranking

This article was written by HotelsMag. Click here to read the original article Hotel guests really like hotels operated by Columbia Sussex. That’s according to the just-released JD Power 2026 North America Third-Party Hotel Management Guest Satisfaction Benchmark, a study based on feedback from 5,642 guests. Columbia Sussex, based in Crestview, Ky., and with a portfolio of around 50 mostly branded hotels, produced a score of 739. Rounding out the top five are Crestline Hotels & Resorts,…
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Innovation

Top Talent Awards: Ana Morillo, chief marketing officer, Palladium Hotel Group

This article was written by HotelsMag. Click here to read the original article We often end up in places we hadn’t imagined ourselves in because we chose to follow great leaders. Or, at least, that’s what happened to Ana Morillo, Palladium Hotel Group’s chief marketing officer. Long before stepping into hospitality, Morillo started as a consultant at Simon Kucher & Partners, where she worked on projects in construction, media, automotive—you name it. After six years there, she took a job…
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Environment, Regulatory and CSR

AHLA and Travel Organizations Issue Statement on House Passage of Senate Funding Measure

This article was written by Lodging Magazine. Click here to read the original article WASHINGTON, D.C.—Following House passage of the Senate funding measure to keep the federal government open, leaders from the U.S. Travel Association, Airlines for America, and the American Hotel & Lodging Association (AHLA) issued the following statement: “Today’s House vote is welcome progress, but…
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