Innovation

In this Back of House episode, we sit down with Christian H. Clerc, President & CEO of Auberge Resorts Collection and proud EHL alumnus, for an intimate conversation about the soul of hospitality.

We’re learning that plugging AI into a business is easy. Re-wiring people, workflows, and ambition is the hard part. Mckinsey’s State of AI 2025 report and global survey from QuantumBlack,…

There’s a familiar running through the hospitality industry today: Hotels are deploying AI chatbots to handle guest inquiries. Oftentimes, these implementations underperform—they misunderstand requests, provide generic responses and frustrate guests…

A new joint report by Skift and Mews, "Why Hotels and Their Investors Are Leaving Millions on the Table," challenges one of hospitality’s oldest assumptions: that success should be measured by rooms sold.

In this episode of Pillow Talk Sessions Podcast, Asli Kutlucan, CEO Europe at TFE Hotels, joins hosts Jessica Gillingham and Kristian Lupinski to unpack how TFE is reimagining the intersection of hospitality, residential living, and adaptive reuse through its expanding portfolio of hybrid hotel brands.

This article was written by Hospitality Daily Podcast. Click here to read the original article In this episode, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality…

As World Travel Market (WTM) 2025 draws to a close at Excel London, Trip.com Group showcased its global leadership by sharing insights and innovations shaping the future of travel. Across key sessions, the company led conversations from global and European perspectives, focusing on the strategic evolution of travel, from digital transformation and personalisation to sustainability.

I watched a Director of Sales break down last month.