10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Tell Newsletter #56

  • Martin Soler
  • 12 March 2019
  • 4 minute read
Total
0
Shares
0
0
0

This article was written by Martin Soler. Click here to read the original article

Hello ,

ITB has come and gone, for some it was a burden, for others it was too many parties. But it still is the biggest and most influential travel show and in my opinion, if it isn’t at ITB it’s probably not important. 

Some of my takeaways from the show: Technology in travel is growing fast. There’s still tons of innovation happening and more to come. Operations tech is still uncharted territory save for a few companies. Customer relationship technology is finding a bigger space in hotels, but is it a marketing tool or a service tool? PMS space competition is ramping up for the first time in a long time. Personalization tools are growing and it’s becoming the next buzzword.

And below a bit of food for thought. 

Best, Martin

 

intuitive partners with Floridian villa…
Trending
intuitive partners with Floridian villa…

PS: Get your copy of Tell Trends. The magazine is still in stock for our first edition limited run. 
Ask for a preview or just order your copy, if you already have a copy. Tell your friends about it. 
 

Food for thought.

Marketplaces, are they happening now?  

Booking launched their hotel software market place, is this going to be enough to tip the scales and finally make them mainstream? About 5 years ago eRevMax launched the first marketplace concept with LiveOS, followed by SnapShot and then Siteminder. Yet none of these have taken off yet. I’m not counting PMS marketplaces, those are just PMS companies doing their jobs with integrations as a good friend D. Turnbull pointed out. Independent marketplaces have struggled to be relevant. Two main thoughts about that, one is that it is hard to change habits of how people select and buy software. We’re not looking at a market size of billions, not even millions. The second thought is that hotels are all about processes. The people in hotels aren’t all tech nerds geeking out on the new app. They’re janitors, housekeepers, front-desk people and many on minimum wage. So training and implementing a new software process in a hotel is rarely fun. The idea of switching app over-night is exactly not the idea of fun and freedom. It’s not quite as plug-and-play as what the marketing and product managers tend to think. But that doesn’t mean it can’t work. And maybe Booking manages to push the category into mainstream.
…I wonder if there’ll be a “book direct” campaign by software companies.

BOOKING.SUITE APPSTORE

More Hotel Brands, Smarter Than You Think 

The idea of sub-brands for hotel companies has been is often criticised as either really dumb or really confusing. However there’s a reason growing the number of brands is a good idea. In the current environment of choice overload, the concept of single product loyalty is a thing of the past. It’s why we get yearly smartphone updates and multitude of other constant product updates. The appetite for the newest has grown far beyond what it was 20 years ago. But the reassurance that there’s a strong brand behind a product does guarantee a certain level of quality and standard. When faced with the choice to book a hotel in an unknown area and the choice is between a branded hotel and a boutique, brand has an advantage which is standards. The guests know that they have standards to uphold and it reassures. But guests also want to try new things, hence the sub-brands strategy actually is pretty good. Now enter the spanner in my theory as someone quite rightly pointed out that this is merely a strategy to get more investors to buy hotels with their brands. 

THE DEATH OF PRODUCT LOYALTY

McDonald’s Better Service Than a Hotel? 

The fast food chain is known for a lot of things but better service than hotels isn’t one of them. And yet they’re managing to get better at service than the ultimate service industry (hotels). The self-service screens that are being installed around the world apparently increase order size. More importantly they improve service. Rather than waiting in line to order one’s food one can do it oneself at one’s own speed. Then one doesn’t need to stand in line to pick-up the food as the staff now come and bring it to the table. And if one has a question one can now speak to a human waiter rather than a half-human order taker at the counter. Hotels still have half-human order takers at check-in. They’re stuck to following a process, rather than helping the guest get what they want as fast as possible. Computers were meant to help hotels take care of guests.  

ADDING TABLE SERVICE TO MCDONALDS

Tell Trends: Order now

As I mentioned above, independent and knowledgeable source of information in the industry is quite limited. Those who seem to be quite independent aren’t that knowledgeable and those who are knowledgable aren’t independent. Tell Trends is a rare mix of both. Get your copy today.

SECURE YOUR COPY TODAY

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Categorizing...

European hotel performance: the best of both worlds in September

  • m.welsch
  • 27 October 2025
View Post
  • Categorizing...

European hotel performance: the best of both worlds in September

  • m.welsch
  • 27 October 2025
View Post
  • Categorizing...

St Giles Hotel Group CEO Abigail Tan on Leading Through Culture and Courage

  • Josiah Mackenzie
  • 27 October 2025
View Post
  • Categorizing...

Where are they now? Catching up with the Hot 25 Travel Startups for 2024

  • By Mileva Sapic
  • 27 October 2025
View Post
  • Categorizing...

When prices know who you are

  • Automatic
  • 27 October 2025
View Post
  • Categorizing...

How to build a successful TikTok marketing strategy

  • Automatic
  • 27 October 2025
View Post
  • Categorizing...

The shifting map of EMEA travel

  • Automatic
  • 27 October 2025
View Post
  • Categorizing...

The rise of virtual travel assistants

  • Automatic
  • 27 October 2025
Sponsored Posts
  • What does exceptional hospitality look like today? Download SOCIETIES Magazine

    View Post
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

    View Post
  • The Practical Guide to Hotel Automation

    View Post
Latest Posts
  • #luxuryhospitality #brandstrategy | Carrie Zhao
    • 27 October 2025
  • Coach became cool again. Modern Retail reports over half of Coach's new North American customers are Millennials and Gen Z. Why? Craft, nostalgia, and values beat hype and logos. A 1940s leather… | Pedro Colaco
    • 27 October 2025
  • Vision Hospitality Group Adds SpringHill Suites by Marriott Goose Creek to its Portfolio
    • 27 October 2025
  • Nearly 40% of Americans are dining out less frequently
    • 27 October 2025
  • IHG to open first Kimpton hotel in Austria
    • 27 October 2025
Sponsors
  • What does exceptional hospitality look like today? Download SOCIETIES Magazine
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ
  • The Practical Guide to Hotel Automation
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.