Since August of 2017, Shiji’s Point-of-Sale (POS) product support team has been working on upgrading Starbucks’s POS software system in over 3,000 stores in China. The project covers software in Starbucks’s many stores across the country and includes providing all-weather technical support for POS products in the company’s headquarters and individual stores. Due to the successful partnership between Starbucks and Shiji, the upgraded software system is running smoothly, in alignment with Shiji’s corporate mission to provide its customers with the best service possible.
Since Starbucks entered China in January of 1999, according to their statistics, Starbucks has more than 3,600 stores in over 150 cities across China. System changes are critical to businesses and our goal is to make them as smooth as possible for staff and customers.
With the expertise of Shiji’s POS product support team, after several months of process optimization, the team was increasingly able to deal with problems quickly and effectively. Thus, as the number of Starbucks stores in the pipeline grew, the support work to switch the systems became both more efficient and important. In order to limit any system downtime at Starbucks stores, the support team increased the number of shifts in the mornings and evenings.
Since the Starbucks project began in August of 2017, Shiji has helped Starbucks’s stores solve more than 30,000 issues, complete upgrades for POS systems of 3,200 stores and inspect and install systems for 2,100 stores. The smooth and timely completion of the project was made possible by the concerted efforts of the Shiji POS technical support engineers.
