10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
    • CSR and Sustainability
    • Events
    • Hotel Openings
    • Hotel Operations
    • Human Resources
    • Innovation
    • Market Trends
    • Marketing
    • Mergers & Acquisitions
    • Regulatory and Legal Affairs
    • Revenue Management
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
    • 🇫🇷 French
    • 🇩🇪 German
    • 🇮🇹 Italian
    • 🇪🇸 Spain
  • 📰 Columns
  • About us

Long processes causes nearly 50% drop out…

  • Kate Harden-England
  • 1 August 2024
  • 2 minute read
Total
0
Shares
0
0
0

This article was written by Travolution. Click here to read the original article

image

Research reveals if its too complicated it can have an impact too

Payment orchestration platform FinMont recently commissioned a survey in February to European consumers to understand how they are purchasing travel online.

The research, which also explored what they expect during the process and what can put them off completing the purchase, found how many travel bookings are being missed due to complex payment processes, lack of transparency or by not offering preferred payment methods.

The survey highlighted that nearly half of consumers (47%) are dropping off mid-way through booking flights or holidays online if the process is too long or complicated and will then look for an alternative provider.

The results also showed that a quarter (25%) of all travellers would be more likely to rebook with a travel company that was completely transparent about costs upfront rather than upselling during or at the end of the process.

With nearly a third (32%) of those surveyed confirming they intend to travel more in 2024, losing potential customers due to complicated processes, lack of transparency or even not offering the right payment methods could cost some travel companies millions in bookings as travellers move to rival firms who offer more a more customer-centric payment solution.

Chef Michael White opens Levant in Puerto Rico
Trending
Chef Michael White opens Levant in Puerto Rico

Suby Valluri, CEO of FinMont, said: “As a global travel payment orchestration platform we help our clients provide a more customer-centric payment solution for travellers and this survey gives us the insights we need to ensure we offer the right solution for those looking to book their travel online.

“As consumer expectations for online bookings increase travel merchants must offer a seamless solution that delivers a similar experience to other sectors.”

Please click here to access the full original article.

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You should like too
View Post
  • Revenue Management

STR Weekly Insights: 21-27 September 2025

  • Automatic
  • 6 October 2025
View Post
  • Revenue Management

Inside the complex journey of hotel rates | Expedia Group

  • Automatic
  • 3 October 2025
View Post
  • Revenue Management

Are Guests Ready for Dynamic Pricing in Hotel Ancillary Services?

  • Suzanne
  • 3 October 2025
View Post
  • Revenue Management

Bad Bunny’s residency impact on Puerto Rico’s hotels

  • Automatic
  • 2 October 2025
View Post
  • Revenue Management

The Revenue Blindspot: Seeing What You’re Missing without Data-Driven Revenue Management

  • Automatic
  • 1 October 2025
View Post
  • Revenue Management

Hotel occupancy remains steady in August

  • Heather Sandlin
  • 1 October 2025
View Post
  • Revenue Management

Are all Revenue Managers created equal?

  • Automatic
  • 1 October 2025
View Post
  • Revenue Management

The ultimate buyer’s guide to revenue management systems 2026

  • Automatic
  • 30 September 2025
Sponsored Posts
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ

    View Post
  • The Practical Guide to Hotel Automation

    View Post
  • 2025 SOCIETIES Quaterly 3

    View Post
Latest Posts
  • Corner Office Conversation with Elizabeth Reid, Head of Search, Google
    • 6 October 2025
  • Your Lobby Isn’t Worth Posting
    • 6 October 2025
  • Your Lobby Isn’t Worth Posting
    • 6 October 2025
  • Your Lobby Isn’t Worth Posting
    • 6 October 2025
  • Inn-Flow Unveils Next-Generation Budgeting & Forecasting Enhancements and Portfolio Planning Capabilities
    • 6 October 2025
Sponsors
  • Winning the World Cup of Demand: A Revenue Management Playbook for Major Events – LodgIQ
  • The Practical Guide to Hotel Automation
  • 2025 SOCIETIES Quaterly 3
Contact informations

contact@10minutes.news

Advertise with us
Contact Marjolaine to learn more: marjolaine@wearepragmatik.com
Press release
pr@10minutes.news
10 Minutes News for Hoteliers 10 Minutes News for Hoteliers
  • Top News
  • Posts
  • 🎙️ Podcast
  • 👉 Sign-up
  • 🌎 Languages
  • 📰 Columns
  • About us
Discover the best of international hotel news. Categorized, and sign-up to the newsletter

Input your search keywords and press Enter.