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Micah Solomon: In Pursuit of Excellence

  • Josiah Mackenzie
  • 2 September 2024
  • 1 minute read
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This article was written by Hospitality Daily Podcast. Click here to read the original article


Micah Solomon: In Pursuit of Excellence











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Sept. 2, 2024

Micah Solomon: In Pursuit of Excellence

In this episode, Micah Solomon, a customer service expert and author, shares his insights on creating memorable customer experiences and elevating businesses to the highest level of customer service.

Listeners will learn:

  • The three levels of customer service and why businesses should aim for the top level (01:01)
  • How Micah conducts idiosyncratic mystery shopping to assess a company’s customer service (02:15)
  • The importance of using appropriate language, greeting customers promptly, and handling complaints without getting defensive (03:07)
  • Micah’s background in running a successful manufacturing company and co-authoring a book with a Ritz-Carlton Hotel Company representative (03:57)
  • How Micah’s childhood experiences and attention to detail led him to his current profession (05:02)
  • The applicability of customer service principles across various industries, as they are rooted in understanding human nature (06:31)

New to Hospitality Daily? Start here.

Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.

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