Building A Culture of “Yes” – Micah Solomon

In this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests.

Listeners will learn:

• The importance of proper employee selection, considering both technical skills and interpersonal abilities (00:50)
• How to create a culture where exceptional performance becomes “how it’s done around here” (01:44)
• The impact of senior leadership and veteran employees on setting the tone for new hires (02:26)
• How Apple Stores learned from the hospitality industry to provide exceptional customer service (04:21)
• The role of training and a “culture of yes” in fostering employee excitement and customer-centric behavior (05:46)

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands