Success Secrets from Top Hospitality Leaders – Micah Solomon

In this episode, Micah Solomon, author, speaker, and customer experience expert, shares lessons he’s learned from top hospitality leaders.

• 00:44 – The importance of instant correction, as taught by Patrick O’Connell, head of the Inn at Little Washington
• 02:00 – How empowerment is not just a token gesture but a crucial part of an employee’s duties, as taught by Hervé Humler at the Ritz-Carlton
• 03:03 – The value of proactive service, as demonstrated in a story from Horst Schulze, another founder of the Ritz-Carlton

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Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands