Australia’s third busiest airport deploys self-service technology at bag drop and check-in
Brisbane Airport is part-way through its $5 Billion Future BNE transformation that includes planning for a third terminal as well as extensive modernization of its existing domestic and international terminals.
The project is designed to change the way we travel, create jobs and prepare the region for 2032 and beyond.
As part of its modernisation, the airport has chosen Amadeus technology to deliver an exceptional passenger experience at both its domestic and international terminals.
Passenger processing technology will move to the cloud with the introduction of Amadeus’ Airport Cloud Use Service to power more than 300 agent assisted check-in desks across both terminals, facilitating easier connection and common use capabilities for its airline partners.
The airport will also move away from legacy technology to embrace around 100 new self-service bag drop units and more than 260 self-service check-in kiosks from Amadeus.
The new technology enables Brisbane Airport to reduce queues, and passengers to choose between a smooth self-service or agent-led experience, powered by reliable technology that removes friction at check-in and bag drop.
Gert-Jan de Graaf, CEO of Brisbane Airport, said: “The first new-generation check-in row is already up and running, and the feedback from travellers and airline staff has been fantastic. It’s a giant leap from the 1990s to now.”
Sarah Samuel, senior vice president APAC, airport & airline operations of Amadeus, added: “Brisbane is a great example of an airport with a long-term transformation strategy that places the traveler at the heart of the experience.
“With flexible cloud infrastructure and advanced self-service options the technology foundations are being laid so Brisbane can offer passengers an outstanding experience for years to come.”
Work on the project has already commenced with the first self-service units already deployed at Brisbane’s international terminal.
The project is expected to be complete during 2026 with an Amadeus field services team providing 24/7 support during the duration of the contract.
