In the vibrant heart of Tokyo, where tradition meets modernity, Four Seasons Hotel Tokyo at Otemachi announces a new chapter in its storied legacy with the appointment of Uday Rao as Regional Vice President and General Manager. Rao, a seasoned leader whose journey with Four Seasons began more than three decades ago, now returns to a country that has always held a special place in his heart.
Uday’s role is multifaceted and expansive. From his base at Four Seasons Hotel Tokyo at Otemachi, he will oversee operations across Japan, including the iconic properties in Marunouchi and Kyoto, as well as the new Four Seasons in Osaka. “My job is to give support, guidance, build and develop owner relations, and ensure the Strategic Plan for the company is achieved by the team on the ground,” Uday explains, encapsulating his mission with clarity and determination.
Uday’s love affair with Japan began in 1990. “I feel I am returning to a country that I love, respect, and admire for what it stands for,” he shares. This profound connection to Japanese culture and his deep understanding of omotenashi — the wholehearted approach to hospitality — will guide his efforts to blend traditional Japanese hospitality with the luxury service philosophy of Four Seasons. “The essence of true hospitality in both cultures is the same. It’s about the okyakusama – or customer,” Uday emphasizes, highlighting a universal truth in his approach.
Uday’s career with Four Seasons has been nothing short of remarkable. His tenure has taken him across the globe, from the vibrant streets of Mumbai and the serene beaches of Bali to the bustling metropolises of Chicago, Singapore, and Sydney. Each destination has added a unique chapter to his journey, immersing him in diverse cultures and refining his leadership style. Most recently, Uday served as the General Manager at Four Seasons Hotel Sydney, where he was instrumental in elevating the guest experience and operational excellence. “I have been influenced, taught, and grown as a person by living and working in various countries, or what I call the University of Life,” he reflects. This global perspective has not only honed his professional skills but also enriched his personal philosophy, making him a versatile and empathetic leader.
Uday is equally committed to fostering a positive employee experience, seeing it as integral to delivering exceptional guest service. “As important as it is for a memorable guest experience, it is equally important for us to have a great employee experience,” he stated. This ethos of investing in his team’s growth and development, treating them as family, and leading with empathy, promises to elevate the Four Seasons experience in Japan to new heights.
Reflecting on his dedication to the hospitality industry, Uday shares, “If it wasn’t for the love and passion for this business, the joy it brings to my soul when I travel, see and experience the world, work and meet extraordinary individuals, I wouldn’t be doing what I do. I do it because I love it.” With such a visionary leader at the helm, Four Seasons Hotel Tokyo at Otemachi is poised for a future of continued innovation and excellence.
