This new feature offers unparalleled data customisation capabilities, delivering deep, granular insights to improve decision-making in key areas like revenue generation, investment, and operational efficiency.
The sheer number of options available means no other built-in PMS reporting tool matches the level of customisation provided by eviivo’s Custom Report Writer.
The report writer empowers property managers to build their own reports from over 130 data fields, covering data within eviivo Suite for bookings, room and property information, financials, guest information, extra product or service fees, payments, and OTA payouts.
Users can then filter and sort by any data field as well as display subtotals, creating countless report combinations that suit the exact needs and preferences of diverse hotels and short-term rental portfolios.
The user-friendly, drag-and-drop interface enables even users without a background in data analytics to generate detailed, valuable reports in minutes.
The customised reports play a critical role in unlocking the full potential of data, delivering precise insights across various areas of a hospitality business. They can support accounting through detailed financial reports, ensure legal compliance with guest data, and offer tailored owner reports for property management.
Managers can also build reports to analyse booking trends across channels, streamline housekeeping and maintenance schedules, and review extra guest charges to inform the performance of non-room revenues.
Since the testing phase, property managers have leveraged eviivo’s Custom Report Writer to generate highly customised reports, such as booking reports that consolidate check-in/out dates and invoicing to improve financial tracking, and breakfast reports to help plan meal services for upcoming guests.
Other types of reports created include KPI reports that compare the performance of booking channels, and detailed guest reports to identify those opting into communications for more targeted marketing.
Key features of eviivo’s new Custom Report Writer include:
- Extensive customisation: Users can design reports, for one or multiple properties, tailored to their exact needs, using available data in eviivo Suite, including bookings data; room, property and guest information; and data on financials, payments and OTA payouts
- Unparalleled data integration: Access to over 130 data fields, a far wider array than other PMS’ features, that can be combined to create countless comprehensive or comparative insights
- Comprehensive filtering and sorting: Users can filter and sort by any data field, with options including AND/OR filtering and relative time filtering, and use the ‘display subtotal’ feature to aggregate data at multiple levels. All filters are applied in real-time to ensure data is always up to date
- User-friendly interface: Intuitive drag-and-drop functionality and preview feature make it easy to run, check, save, update, and download reports in seconds
- Controlled access: Granular access control lets users decide who is able to view and edit individual reports, and which data or property set they are allowed to report on, ensuring reports are safely shared with specific stakeholders
- Fast, accurate and valuable insights: Users can generate real-time reports quickly that can be ‘re-run’ with the latest data at any time
- Streamlining accounting: The report writer can be used to extract and organise granular transactional data for accounting purposes, and review payment transactions including OTA payouts as well as commissions, taxes and fees withheld by OTAs
Steve Kerridge, Head of Product Design and Architecture at eviivo, said: “Our new Custom Report Feature is a game-changer for property managers, allowing them to create tailored reports and extract the exact data they need in their preferred format.
“This tool not only saves valuable time but also provides deep operational insights, supporting critical business decisions. It’s an invaluable addition to eviivo Suite that greatly enhances efficiency and strategic planning for our users.”
David Waschkowski, Product Manager at eviivo, added: “With the Custom Report Writer, we are fulfilling our commitment to empower property managers with greater control over their data and providing the tools they need to make informed, strategic decisions.
“The ease of use and flexibility of this tool ensures that even those with no technical background can generate detailed, insightful reports quickly and effortlessly.”
In addition to offering APIs and data exports to popular third-party BI systems, eviivo’s new Custom Report Writer ultimately empowers users with flexible, on-demand data analytics, eliminating the need to rely on IT or analysts for report generation.
As highlighted in McKinsey’s report ‘The State of Tourism and Hospitality 2024,’ property managers are turning to deeper data insights to discover new revenue streams. These insights help drive more personalised guest experience, optimise pricing strategies and streamline operations, all of which are crucial for staying competitive in the evolving market.
eviivo’s award-winning Suite and mobile app are trusted by over 27,000 hospitality businesses globally. It automates and simplifies operations by providing essential tools on a single integrated platform, combining property management, channel management, web booking engine, pricing and promotions, guest communications, owner management, front-office accounting, and payment collection. The comprehensive integration eliminates the need for additional software and simplifies team training.
