Vice President of Hotel Operations
Creative thinking and results-oriented leadership are the hallmarks of Jennifer Clay’s record as a hospitality pro. Jennifer currently oversees guest experience design and execution across the Appellation portfolio: prioritizing service, creating long-term loyalty, and solidifying Appellation’s position as a leader in the hospitality space.
Jennifer brings a powerful combination of international experience and local know-how to her role at Appellation. She’s worked on brand compliance with luxury global hotel groups, including Mandarin Oriental Hotels, The Peninsula Hotels, and Six Senses; and held leadership positions at several Napa Valley resorts.
Jennifer’s skills, from managing multi-asset operations to content creation, are highlighted in her work defining guest experience standards and touchpoints, forging brand partnerships, and directing Appellation’s experiential learning program.
