Why Hotel Design Matters So Much (An Operations Leader’s Perspective) – Jennifer Clay, Appellation

In this episode, Jennifer Clay, Vice President of Hotel Operations at Appellation, shares her unique perspective on how hotel design choices play a vital role in immersing guests in a destination – and how she thinks about this as an operations leader.

Listeners will learn:

• How hotels can embody and celebrate the destination they are in [01:58]
• The evolution of hotel design from formulaic to celebrating local materials and artisans [02:34]
• The journey of selecting specific design elements like chairs and fabrics [04:12]
• The importance of balancing form and functionality in hotel design [07:03]
• How the physical product of a hotel should match what is advertised and provide a consistent experience [08:11]

A few more resources:

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands