The renowned hotel chain boosts its innovation and efficiency
Hospitality cloud firm Mews has revealed its new agreement with BWH Hotels to be a certified PMS provider.
Mews offers robust features that streamline property management from guest check-in to backend operations.
BWH properties can integrate with existing systems utilising Mews This efficiency improves guest experiences and resource management, aligning with BWH’s goal of providing exceptional value to their hoteliers and guests.
Properties already integrated include the Best Western® Princess Hotel, the Best Western® Hôtel Lakmi Nice, and the Best Western® Plus Hôtel Isidore.
BWH has said it agreed to work with Mews due to its “excellent customer support” and “proven track record of successful integration”.
Mews will also play an important role in prioritising guest loyalty alongside guest experience features like online check-in and a virtual concierge.
These additional customised experiences are expected to further enhance brand loyalty.
“The collaboration with Mews aligns with BWH’s dedication to delivering exceptional guest experiences.
“Mews’ cloud-native platform offers flexibility and scalability, enabling European BWH properties to seamlessly integrate Mews with their existing systems and adhering to our commitment to technological advancement and operational excellence,” said Ron Pohl, President of WorldHotels and International Operations at BWH Hotels.
“We look forward to working with Mews to help increase hotel operational efficiencies and guest satisfaction.”
Matt Welle, CEO at Mews, said: “Mews is thrilled to team up with BWH Hotels. We have worked closely with the team at BWH Hotels to ensure a seamless transition and the collaborative spirit of our teams has set a strong foundation for a successful partnership.
“We are excited to push the boundaries of innovation and operational excellence together to deliver truly remarkable experiences for all BWH guests.”
