Marriott International is pleased to announce Sam Basu as new Area General Manager of Puerto Rico, and concurrently to General Manager of the iconic The Ritz-Carlton, San Juan. With over two decades of extensive experience in luxury hospitality spanning across the United States, Central America and Puerto Rico, Basu will oversee the breadth of Marriott’s portfolio on the island, liaise with franchise partners, foster relationships with local officials and lead the highly anticipated re-opening of The Ritz-Carlton, San Juan.
As the General Manager of The Ritz-Carlton, San Juan, Basu brings a wealth of knowledge and international tenure to lead the talented Ladies and Gentlemen that will reintroduce the iconic resort to the island in 2025.
“Sam has a proven track record of leadership, growing revenue and profits, achieving industry-leading satisfaction scores, owner relations and fostering best-in-class employee engagement,” said Hugo Desenzani, Managing Director, Luxury Hotels at Marriott International, Caribbean & Latin America. “We’re confident his leadership in these areas are a tremendous asset for this important market and hotel, ensuring we continue to excel and grow in the competitive luxury market.”
No stranger to Puerto Rico, Basu held managerial positions at The Ritz-Carlton, San Juan for 10 years, including the role of executive assistant manager of rooms and F&B. He also worked in leadership positions at Sheraton Puerto Rico Resort & Casino and The St. Regis Bahia Beach Resort, both on the island. Most recently he served as the opening General Manager of the JW Marriott Orlando Bonnet Creek Resort and Spa, in Florida where he led his team to achieve the 2022 Luxury Hotel of the Year, Eastern Region, US.
Delivering the Gold Standard in service in coveted destinations around the world, The Ritz-Carlton Hotel Company, LLC part of Marriott Bonvoy’s portfolio of over 30 extraordinary hotel brands, currently operates more than 110 hotels in 35 countries and territories. Committed to thoughtful innovation, The Ritz-Carlton encompasses two groundbreaking brand extensions, Ritz-Carlton Reserve and The Ritz-Carlton Yacht Collection.
“I am delighted to return to The Ritz-Carlton brand and the beautiful island of Puerto Rico where I have fond memories,” says Basu. “The Ritz-Carlton, San Juan is a much-awaited addition to the market and my commitment is to deliver the brand’s exceptional service in a destination that truly distinguishes itself.”
