Mastering the Front Office: Insights From A “Top 30 Under 30” Hospitality Leader – André Mallet, The Jefferson

In this episode, André Mallet, Assistant Front Office Manager at The Jefferson in Washington, D.C., shares his journey in the hospitality industry, insights into his role, and the importance of relationship-building and mentorship.

Listeners will learn:

• André’s career path from working in South Africa to studying in Switzerland and returning to the U.S.
• The diverse roles and responsibilities of a front office manager in a luxury hotel.
• The significance of building relationships with guests and team members.
• The impact of mentorship on career development.
• Practical advice on adaptability and learning in new environments.
• The role of technology in enhancing guest experiences and operational efficiency.
• A typical day in the life of a front office manager.

Mentions:

• Hotel Management’s Top 30 Under 30 Hospitality Professionals (2024)
• The Saxon Hotel, Villas, and Spa, Johannesburg, South Africa
• École Hôtelière de Lausanne, Switzerland
• Shenandoah National Park, Virginia
• The Hay-Adams Hotel, Washington, D.C.
• The Ritz-Carlton, Pentagon City
• George Cohen (Mentor)
• Opera (Property Management System)
• ALICE (Concierge Software)

This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.

A few more resources:

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands