Why Hospitality Isn’t Just “Heads in Beds” – Elizabeth Harlow, Sonesta Hotels

In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares her insights on maintaining a personal touch in the hospitality industry and recounts a memorable story that exemplifies true hospitality.

Listen to learn:

• The importance of focusing on the individual in hospitality.
• How personal attention can create lasting memories for guests.
• Why the term “heads in beds” diminishes the true value of hospitality.
• The impact of hospitality on all travel experiences.
• Strategies for staying connected to the spirit of hospitality despite dealing with large-scale data and operations.

This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands