Why Hospitality Isn’t Just “Heads in Beds” – Elizabeth Harlow, Sonesta Hotels
Oct. 31, 2024
In this episode, Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels, shares her insights on maintaining a personal touch in the hospitality industry and recounts a memorable story that exemplifies true hospitality.
Listen to learn:
- The importance of focusing on the individual in hospitality.
- How personal attention can create lasting memories for guests.
- Why the term “heads in beds” diminishes the true value of hospitality.
- The impact of hospitality on all travel experiences.
- Strategies for staying connected to the spirit of hospitality despite dealing with large-scale data and operations.
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.
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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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