The Learning Culture That Drives Our Michelin-Level Excellence in Hospitality – Tim Harmon, Palisades Hospitality Group

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares practical ways to build a company culture that prioritizes curiosity and creativity at every level.

Listen to learn:

• How the Palisades office functions more like a studio than a traditional workspace
• The concept of a “learning board” to encourage fresh ideas
• The benefits of debriefing team members after travel
• Insights from Tim’s travels to destinations like New Zealand, Iceland, and Japan
• How immersing in local culture can inspire new approaches to hospitality
• The impact of architecture and design on guest experience
• The importance of stepping back and trusting your team to achieve results

If you liked this, check out: Why Slowing Down Speeds Up Success: Lessons from My Career from Law to Hospitality Leadership – Tim Harmon, Palisades Hospitality Group

This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern’s latest research report: “Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships” to discover actionable insights for your entire team – from general managers to operations and marketing leaders.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands