Engineering Training & Mentorship at The Hoxton, Downtown LA

In this episode, the team from The Hoxton, Downtown LA, shares what they’ve learned about building high-performing hotel teams, fostering mentorship, and creating a culture of growth and development.

Kara Bartelt, the hotel’s General Manager; Michael Lopez, Director of Engineering; and Stephen Burrell, Engineer, dive into the strategies they’ve used to empower their team members, tackle challenges, and encourage those all-important “light bulb moments.”

You’ll hear how they:

• Cultivate critical thinking and initiative within their teams.
• Use mentorship to develop future leaders in hospitality.
• Balance technical expertise with emotional intelligence to create memorable guest experiences.

Whether you manage a boutique hotel or a large-scale property, this episode offers practical insights and inspiring lessons on developing talent and unlocking your team’s potential.

Listen to our other episode with Kara: How Buildings Shape Hospitality: Lessons from a Yale-Trained Architect-Turned-Hotel GM – Kara Bartelt, The Hoxton, Downtown LA

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This episode is brought to you with support from Roomza, which helps hotels attract premium travelers seeking personalized experiences over discounts. Roomza is now accepting applications for its exclusive pilot program, which includes a free Hotel Personalization Starter Kit with Dyson and Theragun equipment. Learn more and apply at roomza.com/partner

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands