Makeready, the Dallas-based leading experience-driven hospitality company, announces the expansion of its executive leadership team with the appointment of Eric Gavin, as President of Operations. Gavin joins Christine Magrann, President of Brand Development and Restaurants, in leading Makeready. The move reinforces Makeready’s unwavering commitment to being recognized as the best-in-class operator of notable hotels, restaurants, and retail experiences.
With over 20 years of experience in driving operational excellence and strategic growth, Eric brings a wealth of knowledge and expertise to the Makeready team. In his new role, he will focus on managing performance throughout Makeready’s portfolio, overseeing all operational aspects of the company. “I am excited to partner with Christine as we expand on Makeready’s mission to create an independent hospitality platform that creates opportunities for meaningful connection between our guests, team members, and local communities through the curation of immersive experiences.”
Gavin’s leadership journey is marked by a deep understanding of what drives success in the independent hospitality space, recognizing that these unique destinations thrive on memorable offerings and bespoke activations which are thoughtfully crafted to meet the needs of today’s discerning traveler. All while delivering an exceptional guest experience. He has consistently demonstrated an ability to grow companies through the development of strong organizational cultures, attracting and retaining top talent, and implementing strategic operating principles that drive impressive financial performance.
With a longstanding track record of excellence with independent hotel brands, including Loews Hotels, Noble House Hotels & Resorts, and Salamander Hotels & Resorts, Gavin most recently served as Chief Operating Officer for Benchmark, Pyramid Global Hospitality’s Independent, Luxury & Lifestyle division, where he played a key role in shaping the company’s vision and overseeing day-to-day operations. His expertise in driving operational performance, leading commercial strategy, and guiding strategic growth and development make him a dynamic, results-driven leader.
“We are thrilled to welcome Eric to the Makeready team,” said Jim Merkel, CEO and Founder of Makeready. His appointment reflects our commitment to building a leadership culture that will further strengthen our operational excellence and position Makeready for continued success. His relentless passion for operational innovation and creative vision towards guest experiences will add tremendous value, ensuring we remain at the forefront of experience-forward hospitality.”
