An Early Look at People, Tech, and Hotel Profitability Trends for 2025 – David Arraya

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In this episode, David Arraya, the Founder of Conscious Hospitality Unlimited, host of the Conscious Hospitality Podcast, and a former hotel general manager, shares insights from the State of the Hotel Industry Survey and discusses the challenges and opportunities facing hoteliers today.

Listeners will learn:

• The biggest day-to-day challenges for hotel owners and operators, including revenue generation and profitability.
• The leadership implications of focusing on revenue and profitability versus nurturing and supporting staff.
• The importance of corporate support in enabling property teams to take care of their people.
• The excitement around innovating guest experience delivery and how it contrasts with cost-cutting measures.
• The role of AI-based technologies in improving efficiency and enhancing guest services.
• The industry’s mindset towards staffing challenges and the importance of training and developing employees.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands