The AI-powered holographic avatar, developed together with RAVATAR AI Avatar Platform, engages with guests in real-time through natural, human-like conversations while being operated inside a Holoconnects’ Holobox, which creates a lifesize and lifelike, immersive experience through a 4K high-resolution 3D holographic visualization of a person, product or logo. The front desk AI avatar is integrated with Mews to handle hotel bookings and check-in. As a software leader in hospitality, Mews helps hoteliers manage their operations, using automation to boost revenue and deliver remarkable guest experiences. The partnership between CIC Hospitality, Holoconnects, Mews and RAVATAR enables hotel visitors to check in and out by talking to the avatar and receive instant answers to frequently asked questions.
“This launch underscores CIC Hospitality’s commitment to leveraging innovative technology to transform guest experiences. We are excited to collaborate with Holoconnects and Mews to explore how cutting-edge solutions like this holographic front desk avatar can enhance the hospitality landscape,” said Matthias Tanski, CEO of CIC Hospitality.
CIC Hospitality, Holoconnects, Mews and RAVATAR will use the launch to gather feedback from visitors and industry professionals and find areas for improvement. Guests can use the live connection and speak live immediately with a lifesize, 4K high-resolution 3D hologram of a CIC Hospitality employee (located in Oslo) should the holographic avatar fail to answer their questions or check-in as needed. The feedback from the launch will help to increase the feature set, reduce response times, and improve the user experience, reflecting CIC Hospitality’s ability to be an early mover with technologies that integrate human-centric and automated experiences.
“The launch of a virtual avatar greeter is an exciting new step forward for Holoconnects and the hospitality sector as a whole. We believe it will ultimately elevate and improve the guest experience and overall hotel customer satisfaction,” said Holoconnects co-founder and CEO André Smith. “Our partnership with Mews, CIC Hospitality and RAVATAR has the potential to change the face of modern hotels. We plan to use this first deployment to learn as much as possible and work with Mews to make the front desk virtual avatar greeter and check-in experience better and more helpful.”
Holoconnects’ holographic technology creates immersive experiences and has broad applications in industries including hospitality, travel, healthcare, retail, entertainment, communications, events, education, advertising, and more. Holoconnects continues to expand its product offerings and enter new market sectors. All Holoconnects products—the Holobox, Holobox Mini, and Hologrid—provide a 3D holographic visualization of a person, product, or logo, transforming communication by creating immersive and interactive experiences that deliver unparalleled engagement and impact.
“At Mews, we are dedicated to building the right solutions that provide remarkable experiences for guests, no matter where they stay. This revolutionary front-desk avatar, in collaboration with Holoconnects, has the potential to transform the hotel reception experience as we know it,” commented Matt Welle, CEO of Mews. “We are delighted to have launched this at Aiden by Best Western Lolland in collaboration with CIC Hospitality, Holoconnects and RAVATAR. It is already freeing up front-desk staff who now have more time to deliver a truly personal experience for each of their guests.”
“This joint initiative with Holoconnects, Mews, and CIC Hospitality is a transformative step for the hotel industry, blending AI and holographic technology to enhance guest interactions,” said Ruslan Synytskyy, CEO of RAVATAR. “We’re thrilled to bring personalized, lifelike avatars into real-world settings, setting a new benchmark for service innovation.”
Access the Holobox Product Specification Sheet here or learn more about CIC Hospitality and Aiden by Best Western, Holoconnects, Mews and RAVATAR at their respective websites.
