Banestes, a Brazilian bank, used Gemini in Google Workspace to streamline work dynamics, such as accelerating credit analysis by simplifying balance sheet reviews and boosting productivity in marketing and legal departments.
Bank of New York Mellon built a virtual assistant to help employees find relevant information and answers to their questions.
Citi will use Vertex AI platform to deliver generative AI capabilities across the company, fueling generative AI initiatives related to developer toolkits, document processing, and digitization capabilities to empower customer servicing teams.
Commerzbank, a leading German bank, implemented an AI agent powered by Gemini 1.5 Pro to automate the documentation of client calls, freeing up its financial advisors from tedious manual processes; a significant reduction in processing time allowed advisors to focus on higher-value activities like building client relationships and providing personalized advice.
Discover Financial helps its 10,000 contact center representatives to search and synthesize information across detailed policies and procedures during calls.
FinQuery, a fintech company, is using Gemini for Google Workspace as a valuable productivity and collaboration tool to help in brainstorming sessions, draft emails 20% faster, manage complex cross-organizational project plans, and aid engineering teams with debugging code and evaluating new monitoring tools.
Five Sigma created an AI engine which frees up human claims handlers to focus on areas where a human touch is valuable, like complex decision-making and empathic customer service. This has led to an 80% reduction in errors, a 25% increase in adjustor’s productivity, and a 10% reduction in claims cycle processing time.
HDFC ERGO, India’s leading non-life insurance company, built a pair of insurance “superapps” for the Indian market. On the 1Up app, the insurer leverages Vertex AI to give insurance agents context-sensitive “nudges” through different scenarios to facilitate the customer onboarding experience.
HDFC ERGO also runs advanced data insight from BigQuery through Vertex AI to drive highly personalized offerings for consumers in specific geographical locations.
Hiscox used BigQuery and Vertex AI to create the first AI-enhanced lead underwriting model for insurers, automating and accelerating the quoting for complex risks from three days down to a few minutes.
Loadsure utilizes Google Cloud’s Document AI and Gemini AI to automate insurance claims processing, extracting data from various documents and classifying them with high accuracy. This has led to faster processing times, increased accuracy, and improved customer satisfaction by settling claims in near real-time.
OSTTRA chose Google Workspace to boost teamwork, and Gemini is now helping automate tasks like writing proposals and generating interview questions, using features like “Help me write” to save employees time and increase productivity.
ROSHN Group, one of Saudi Arabia’s leading property developers has built RoshnAI, an internal assistant that leverages a combination of AI model that include Gemini 1.5 Pro and Flash to generate valuable insights from ROSHN’s internal data sources for its employees.
Symphony, the communications platform for the financial services industry, uses Vertex AI to help finance and trading teams collaborate across multiple asset classes.
Tributei was founded in 2019 to simplify the complex tax assessment processes for Brazil’s state VAT. ML resources help Tributei simplify not only tax assessments but also tax management tasks, with performance improved by 400%. This initiative has already helped 19,000 companies automate and audit VAT-related transactions, spotting more than BRL 15 million in tax overcharges.
The Trumble Insurance Agency is using Gemini for Google Workspace to significantly improve its creativity and the value that it delivers to its clients with enhanced efficiency, productivity, and creativity.
American Addiction Centers was able to reduce employee onboarding from three days to 12 hours using Gemini for Google Workspace, and is now exploring how to streamline tasks like generating safety checklists for medical staff, saving valuable time and improving patient care.
Bayer is building a radiology platform that will assist radiologists with data analysis, intelligent search, and document creation that meet healthcare requirements needed for regulatory approval.
Bayer is also harnessing BigQuery and Vertex AI to develop additional digital medical solutions and drugs more efficiently.
Certify OS is automating credentialing, licensing, and monitoring of medical providers for healthcare networks, relieving the burden of time-consuming and often siloed information.
Click Therapeutics develops prescription digital therapeutics designed to treat disease. Its Clinical Operations team leverages Gemini for Google Workspace to transform complex operations data into actionable insights so they can quickly pinpoint ways to streamline the patient experience in clinical trials.
Covered California, the state’s healthcare marketplace, is using Document AI to help improve the consumer and employee experience by automating parts of the documentation and verification process when residents apply for coverage.
Cradle, a biotech startup, is using Google Cloud’s generative AI technology to design proteins for drug discovery, food production, and chemical manufacturing. By leveraging TPUs and Google’s security infrastructure, the company accelerates R&D processes for pharmaceutical and chemical companies while protecting sensitive intellectual property.
CytoReason uses AI to create computational disease models that map human diseases, tissue by tissue and cell by cell, to help pharma companies shorten clinical trials and reduce the high costs of drug development. CytoReason has been able to reduce query time from two minutes to 10 seconds.
Dasa, the largest medical diagnostics company in Brazil, is helping physicians detect relevant findings in test results more quickly.
DaVita is developing dozens of AI models to transform kidney care, including analyzing medical records, uncovering critical patient insights, and reducing errors. AI enables physicians to focus on personalized care, resulting in significant improvements in healthcare delivery.
Hackensack Meridian Health has developed a clinical decision-making tool that analyzes large patient data sets to identify patterns and trends. These insights can be used to help providers make better decisions about patient care.
HCA Healthcare is testing Cati, a virtual AI caregiver assistant that helps to ensure continuity of care when one caregiver shift ends and another begins. The healthcare network operator is also using gen AI to improve workflows on time-consuming tasks, such as clinical documentation, so physicians and nurses can focus more on patient care.
Hemominas, Brazil’s largest blood bank, partnered with Xertica to develop an omnichannel chatbot for donor search and scheduling, streamlining processes and enhancing efficiency. The AI solution has the potential to save half-a-million lives annually by attracting more donors and optimizing blood supply management.
Highmark Health is building an intelligence system equipped with AI to deliver valuable analytics and insights to healthcare workers, patients, and members, powered by Google Cloud’s Healthcare Data Engine.
Sami Saúde uses Gemini for Google Workspace to automate repetitive tasks, empowering care providers and accelerating access to care. This has resulted in a 13% increase in productivity, 100% of patient summaries being generated by AI, and more accurate diagnoses for improved patient outcomes.
WellSky is integrating Google Cloud’s healthcare and Vertex AI capabilities to reduce the time spent completing documentation outside work hours.
Copel, a leading Brazilian energy company, transformed data access with Google Cloud AI and Cortex Framework, enabling employees to extract real-time insights from SAP ERP using natural language queries, boosting decision-making and productivity.
Enpal, working with Google Cloud partner dida, automated part of its solar panels sales process. By automating the generation of quotes for prospective solar panel customers, including assessing roof size and the number of panels required, Enpal reduced the time required by 87.5%, from 120 minutes to 15 minutes.
Hydro Ottawa uses Gemini for Google Workspace to help employees automate daily tasks and collaborate more efficiently. This has resulted in better and more cost-effective services for its customers.
Plenitude leverages Google Cloud’s Optical Character Recognition and Gemini Flash models to automate customer onboarding, extracting data from energy bills and verifying IDs with Document AI. This has resulted in faster onboarding, reduced fraud, and significant time savings in ID verification.
Robert Bosch, the world’s largest automotive supplier, revolutionizes marketing through gen AI-powered solutions, streamlining processes, optimizing resource allocation, and maximizing efficiency across 100+ decentralized departments.
Suzano, the world’s largest pulp manufacturer and a leader in sustainable bioeconomics, worked with Google Cloud and Sauter to develop an AI agent powered by Gemini Pro to translate natural language questions into SQL code to query SAP Materials data on BigQuery. This has resulted in a 95% reduction in the time required for queries among the 50,000 employees using the data.
Trimble, a maker of software and hardware for products ranging from satellites to drones and monitors of many kinds, is leveraging Gemini for Google Workspace’s advanced capabilities so employees can enhance productivity; the company has streamlined workflows, including efficient document search, concise summaries, and code generation, all within a secure and collaborative environment.
Bayes Impact builds AI products to support nonprofits, and its flagship product, CaseAI, is a digital case manager that integrates with an NGO’s current system to add smart features to draft action plans tailored to a beneficiary’s unique history; caseworkers have saved 25 hours of work per week on average.
Climate Ride, an environmental and cycling fundraising organizations, uses Google Workspace for Nonprofits to collaborate remotely and automate tasks, enabling its five-person team to work more efficiently towards its mission. This increased efficiency translates to more time and resources dedicated to combating climate change.
The Dutch Bamboo Foundation uses Gemini for Google Workspace to streamline everything from fundraising to research, enabling a single person to run the nonprofit effectively. This allows the founder to work strategically and maximize limited resources, ultimately advancing its mission to combat climate change
Opportunity@Work is applying gen AI to scale a suite of software tools and APIs that help employers identify “STAR” job candidates — “skilled through alternative routes” such as community college, military service, and on-the-job experience — helping fill roles in a tight market and expand opportunities.
The U.S. Air Force built a new proof-of-concept portal for searching, browsing, and reading e-published PDFs — all within a 90-day deadline, leveraging the prebuilt tools and speed of Vertex AI Search and Conversation.
The U.S. Dept. of Veterans Affairs is using AI at the edge to improve cancer detection for service members and veterans. The Augmented Reality Microscope (ARM) is deployed at remote military treatment facilities around the world. The prototype device is helping pathologists find cancer faster and with better accuracy.
The U.S. Patent and Trademark Office has improved the quality and efficiency of its patent and trademark examination process by implementing AI-driven technologies.
Understood.org is using Gemini for Google Workspace to improve efficiency and communication across departments, streamlining tasks like document summarization and email writing.
YDUQS, a Brazilian education company, uses Vertex AI to automate the screening of cover letters for student admissions, resulting in a 90% success rate and a 4-second average response time. This streamlined enrollment process has enabled YDUQS to save approximately BRL 1.5 million since adoption.
Atlas, an operating system for restaurants, is using AI to improve operational efficiency, drive sales, and surface customer insights for food and beverage brands across Singapore.
Best Buy can generate conversation summaries in real time using Contact Center AI, allowing live agents to give their full attention to understanding and supporting customers; the result is a 30-to-90-second reduction in average call time and after-call work. Both customers and agents have cited improved satisfaction.
Camanchaca, a Chilean seafood company, took only six weeks to develop Elon, a virtual assistant that aims to provide more efficient customer service through digital channels, enhancing Camanchaca’s customer interactions.
Home Depot has built an application called Sidekick, which helps store associates manage inventory and keep shelves stocked; notably, vision models help associates prioritize which actions to take.
Just Salad uses Gemini for Google Workspace to streamline communication and enhance efficiency by summarizing emails and meetings, allowing employees to focus on product development, customer service, and other tasks that contribute to the company’s growth.
McDonald’s will leverage data, AI, and edge technologies across its thousands of restaurants to implement innovation faster and to enhance employee and customer experiences.
Miinto uses Vertex AI Vision to identify and merge duplicate product listings, improving the customer experience and reducing operational costs. This AI-powered solution has resulted in a 40% increase in efficiency, a 20% improvement in conversion rates, and significant cost savings.
Sports Basement‘s customer service team is using Gemini in Google Workspace to reduce the time spent writing emails by 30-35%. This means faster response times, happier employees, and higher quality customer interactions.
Trace One, a product lifecycle management provider for retail and CPG companies, began using Vertex AI to automatically extract information from complex documents in order to create up-to-date product summaries and data sheets, covering different industry and regulatory standards.
Victoria’s Secret is testing AI-powered agents to help its in-store associates find information about product availability, inventory, and fitting and sizing tips, so they can better tailor recommendations to customers.
Woolworths, the leading retailer in Australia, boosts employees’ confidence in communications with “Help me write” across Google Workspace products for more than 10,000 administrative employees.
Woolworths is also using Gemini to create next-generation promotions, as well as for quickly assisting customer service reps in summarizing all previous customer interactions in real time.
Allegis Group a global leader in talent solutions, partnered with TEKsystems to implement AI models to streamline its recruitment process, including automating tasks such as updating candidate profiles, generating job descriptions, and analyzing recruiter-candidate interactions. The implementation resulted in significant improvements in recruiter efficiency and a reduction in technical debt.
Cintas is using Vertex AI Search to develop an internal knowledge center for customer service and sales teams to easily find key information.
Dun & Bradstreet, a business research and intelligence service, built an email-generation tool with Gemini that helps sellers create tailored, personalized communications to prospects and customers for its research services. The company also developed intelligent search capabilities to help users with complex queries like, “Find me all the companies in this area with a high ESG rating.”
Flashpoint is improving efficiency and productivity across its workforce, using Google Workspace to communicate and collaborate more effectively, maximize ROI, and increase employee satisfaction, so they can dedicate more time to keeping customers secure.
Fluna, a Brazilian digital services company, has automated the analysis and drafting of legal agreements using Vertex AI, Document AI, and Gemini 1.5 Pro, achieving an accuracy of 92% in data extraction while ensuring security and reliability for sensitive information.
L+R, a design and technology agency, leverages Gemini for Google Workspace Workspace to elevate performance and precision, streamlining workflows and empowering its team to achieve more impactful results.
Monks used Google Gemini to help Hatch build a personalized ad campaign. The campaign delivered an 80% improved click-through rate, 46% more engaged site visitors, and a 31% improved cost-per-purchase over other campaigns. On top of this, by using AI the team was able to deliver the campaign much more efficiently, reducing time to investment by 50% and costs by 97%.
Own Your Brand founder Lauren Magenta uses Google Workspace to run her business and Gemini for Google Workspace is transforming how she manages enrollment. Gemini helps her quickly draft personalized emails to potential clients in her own voice.
Randstad, a large HR services and talent provider, is using Gemini for Workspace across its organization to transform its work culture, leading to a more culturally diverse and inclusive workplace that’s seen a double-digit reduction in sick days.
704 Apps creates applications serving the last-mile transportation segment, connecting thousands of drivers and passengers every day. During trips, the audio content of conversations between car occupants is sent to Gemini, which measures the emotional “temperature.” Specific words such as “robbery”, “assault”, “kidnapping”, among others, can be classified as hostile by the tool, generating alerts to anticipate risky situations before they happen.
Oxa, a developer of software for autonomous vehicles, uses Gemini for Google Workspace to build campaign templates for metrics reporting, write social posts in order to make marketing processes more efficient, create job descriptions, and proofread content across all teams, saving time and resources.
Toyota implemented an AI platform using Google Cloud’s AI infrastructure to enable factory workers to develop and deploy machine learning models. This led to a reduction of over 10,000 man-hours per year and increased efficiency and productivity.
Uber is using AI agents to help employees be more productive, save time, and be even more effective at work. For customer service representatives, the company launched new tools that summarize communications with users and can even surface context from previous interactions, so front-line staff can be more helpful and effective.
2bots offers technology solutions, such as chatbots and virtual agents, built with Google Cloud’s AI solutions; these intelligent chatbots and content generation tools are transforming the way companies interact with their customers.
Augment is building an AI personal assistant that offers enhanced note-taking and collects information across your apps, including calendar, email, texts, and social media, so users can more quickly and easily find personal information and keep their lives organized.
Box has integrated Vertex AI to build new gen AI features that help customers more efficiently process and analyze data stored in the Box Content Cloud, including deep-learning-based malware detection, timely alerts about unusual activity, and content classification that can automatically protect data.
ClearObject, a developer of visual AI services, utilizes Gemini for Google Workspace for developing sales pitch decks and enabling democratized content creation across teams, enhancing real-time collaboration within the company’s remote work environment.
Clodura.ai built a sales co-pilot using Vertex AI that analyzes organizational data to help B2B sellers close deals; the Vertex platform led to 71% less technical debt, 12-times faster app delivery, and resulted in significant customer growth.
Devoteam is investing in AI by obtaining 4,000 Gemini Enterprise licenses to enhance productivity and collaboration, with the aim of becoming a leader in AI innovation and strengthening its ability to guide customers in their own AI journeys.
Fireflies.ai can transcribe, summarize, and analyze meetings, recordings, and other voice conversations to save time and improve collaboration and information sharing across teams.
Juganu, a SaaS provider for smart cities and smart stores, is working with Google Cloud to automate and digitize the physical store. The company has begun developing digital twins that give retailers virtual eyes in the store to help automate routine tasks, improve efficiency, and deliver better customer experiences.
LiveX AI delivers AI Agents that swiftly enhance product education, boost customer conversion, reduce churn, and provide personalized customer support, with the goal of offering everyone a seamless VIP experience across their customer journey.
Lytehouse provides instant video intelligence for any CCTV camera, enabling businesses to extract security, operational, and business insights from their video data by having multimodal gen AI agents monitor their cameras 24/7 — acting as coworkers for their business.
Quantum Metric has introduced Felix AI, powered by Gemini Pro, to simplify digital analytics and decision-making. Felix AI automatically summarizes a user’s web or mobile session and consolidates the moments that matter most into short, readable summaries for customer service workers.
TransCrypts leverages Llama on Google Cloud to bring its AI-powered copilot, Castello, to thousands of customers in a matter of days. The performance and cost-efficiency of TPUs allow them to deploy these advanced models at lightning speed, handling complex workloads that would otherwise be out of reach.
Typeface uses gen AI to allow brands to create captivating content that deeply engages customers at scale, improving operational efficiency while retaining branding consistency and control.
Vimeo teams collaborate seamlessly and boost productivity with AI-powered tools in Google Meet and Docs, Sheets, and Slides. By automating note-taking and generating summaries, Gemini lets Vimeo employees focus on collaboration and creative thinking, leading to more efficient and accurate work.
WebFX uses Gemini in Google Workspace to brainstorm content, write emails, and plan projects in order to save time and improve the quality of work.
