Posts by author

Mathias Coudert

3 posts
View Post
  • 1 min

The restaurant industry’s biggest trend in 2026? It’s not AI. It’s not personalization. It’s Loyalty program! While everyone’s racing to add AI and hyper-personalization to their customer… | mathias coudert

🍽 Chipotle and Starbucks are set to revamp their loyalty programs in 2026, focusing on affordability rather than AI or personalization. In early 2025, Chipotle faced declining foot traffic, although 90% of app orders came from loyalty members, contrasting with 20% for in-venue. The trend highlights a shift towards points, tiers, and tangible value for the majority, while only 1% of customers seek personalized experiences. Understanding customer preferences is key to this strategy.
View Post
Share
View Post
  • 3 min

1-800-HOTBLING

📱 Voice AI technology is revolutionizing restaurant reservations by enabling natural conversations and direct integration with management systems, without human intervention. Current systems can handle availability, modifications, and confirmations. Third-party platforms like Resy and OpenTable are costly, controlling online customer relationships. Voice AI offers personalized experiences and allows restaurants to prioritize regulars over scalpers. While expensive, early AI adopters will benefit. OpenClaw’s use case shows the growing trend for direct, personalized customer interactions.
View Post
Share
View Post
  • 1 min

Voice AI or Chat AI? if you have to choose, choose both! Here's why: It's 11 PM. A guest's flight just got rerouted. They need a hotel room tonight. They find your property online. Call to book. It… | mathias coudert

📱 At 11 PM, a guest's flight is rerouted, needing a hotel room. Missing a call costs a hotel $299, but with AI, a human-like voice handles booking in 3 seconds, securing the revenue. Voice AI is crucial for emergencies and complex requests, while chat is ideal for quick queries. Properties using both see a 40% booking increase, with all interactions unified in one thread. Conduit AI explains more.
View Post
Share