NH Collection Samui Peace Resort, a distinguished member of NH Hotels, part of the globally renowned Minor Hotels group, has taken a major step towards enhancing the guest experience by launching a cutting-edge mobile application. Developed in collaboration with OKKAMI, a leading property technology provider, this new app integrates a suite of digital services to provide a seamless and contactless experience for guests. Now available for download on the App Store and Google Play Store, the app is set to redefine convenience and luxury in hospitality.
The NH Collection Samui Peace Resort app incorporates a wide range of features designed to enhance every aspect of a guest’s stay. By leveraging OKKAMI’s advanced technology, the app seamlessly integrates with various hotel management systems, including Opera Property Management System (PMS) and the GHA Discovery Loyalty Programme, ensuring a smooth and personalized experience for all users.
Guests can book their stays directly through the app, ensuring a hassle-free reservation experience. Integrated with the hotel’s brand loyalty program, users can also manage their memberships and take advantage of exclusive offers. To streamline arrivals and departures, the app offers a mobile pre-check-in and checkout system, minimizing wait times at the front desk and allowing for a smooth, contactless experience.
In-house guests can use the app to make service requests, which are automatically routed to designated departments. Guests can track the status of their requests in real time and see which staff member has been assigned to assist them, ensuring transparency and efficiency. The app includes a live chat feature that allows guests to connect instantly with hotel staff via social media platforms. This ensures that any queries or concerns are addressed promptly, enhancing overall guest satisfaction.
The resort’s dining experience is now more convenient with digital e-menus available within the app. Guests can browse restaurant offerings, place orders, and even access special promotions tailored to their preferences. With ReviewPro integration, guests can provide feedback about their stay directly through the app. This feature enables the hotel to gather real-time insights and continuously improve its services.
The launch of this innovative app underscores NH Collection Samui Peace Resort’s dedication to providing an elevated and technology-driven guest experience. By embracing OKKAMI’s cutting-edge solutions, the resort is setting a new benchmark for luxury hospitality in the region. Guests can now enjoy unparalleled convenience, personalized services, and enhanced connectivity, making their stay at the resort to be truly exceptional.
