“Experience as much of the operation as you can. Learn it, breath it, absorb it. From a revenue standpoint, this will only help you understand more, and be more agile in how you operate.
Self-development is pivotal. If you want to grow, you must put in the time yourself outside of work – and this must always continue. Travel, expose yourself to different cultures and different ways of work.
Get involved in industry – for example, with organisations such as HSMAI, HOSPA, IoH, etc. You’ll benefit by continuing to learn and grow, networking and getting exposure to the leaders out there. Attend conferences, and get your employer to help you with nominations for awards.
Find the balance. I don’t work on the work-life balance philosophy; for me, it’s just a life balance. Learn to read your body. When you’re tired, take a break. Plan and use those vacation days. Yes, there are days and times of the year when we do long hours, but ultimately, we are not saving lives, there are some things that can wait until the next morning.”
