Nestled in the heart of Bali’s lush landscapes, Anantara Ubud Bali Resort offers a serene escape where luxury meets tradition. With a commitment to providing exceptional hospitality, the resort has partnered with OKKAMI to seamlessly integrate cutting-edge technology into its guest experience. By leveraging Opera Property Management System (PMS) integration, OKKAMI CRM, and mobile-first solutions, Anantara Ubud Bali ensures a smooth, personalized, and digitally enhanced stay for every guest.
From the moment a guest books their stay, the mobile app, integrated with Opera PMS and the GHA Discovery Loyalty programme, allows them to manage reservations effortlessly. Whether planning a romantic getaway or a family retreat, guests can make bookings, access exclusive promotions, and even complete mobile check-in and checkout, reducing time spent at the front desk and enhancing convenience. Through personalized promotional tools, guests receive tailored offers based on their preferences, ensuring a more customized and rewarding experience.
Once at the resort, guests can explore digital E-menus to browse dining options, place orders, and enjoy a seamless culinary experience. The OKKAMI PMS interface further enhances transparency by enabling guests to view their folio, track purchases, and monitor their activities throughout their stay, eliminating surprises at checkout. Additionally, the integration with Zenoti, a third-party spa system, allows guests to schedule rejuvenating spa treatments with ease, ensuring relaxation at their fingertips.
Service excellence is at the heart of Anantara Ubud Bali, and OKKAMI’s guest request system elevates this standard by allowing in-house guests to request housekeeping, maintenance, or concierge services directly through the mobile app. Requests are instantly routed to the designated departments, and guests can track their status in real time, providing a more efficient and transparent service experience. The live chat feature and integration with social media chat channels further enhance communication, enabling guests to connect with resort staff anytime, anywhere.
Guest satisfaction and reputation management are also streamlined with Review Pro integration, allowing Anantara Ubud Bali to capture real-time guest feedback and ensure continuous service improvements. By integrating OKKAMI’s CRM, the resort gains valuable insights into guest preferences, helping to personalize future stays and foster loyalty.
With OKKAMI’s cutting-edge hospitality technology, Anantara Ubud Bali seamlessly blends Balinese luxury with digital convenience, ensuring that every guest enjoys a memorable, hassle-free, and deeply personalized experience. Whether it’s a seamless check-in, effortless dining, or instant service requests, OKKAMI enhances every touchpoint, transforming a stay at Anantara Ubud Bali into an extraordinary journey of comfort and innovation.
