How AI, Digital IDs, and automation are transforming the travel experience
Mar 10, 2025
The air travel industry has rebounded post-pandemic, embracing technology to create a seamless, fully integrated experience for travelers. With biometrics, digital travel credentials (DTCs), and AI-driven automation, the industry is rapidly evolving toward a frictionless journey – from ticket booking to hotel check-ins – without the need for physical documents. As governments and commercial organizations adopt digital identity solutions, these innovations are expected to shape the future of travel and set the stage for advancements in other industries.
Key takeaways
- Seamless travel experience: Biometric authentication and digital IDs are enabling travelers to pass through airports, car rentals, and hotels without needing physical documents;
- Regulatory & technological shift: The EU Digital Identity Wallet (EUDI Wallet) is a major driver, with 625 million air travelers expected to use digital identities by 2029;
- Security & inclusivity: While digital travel solutions enhance security, concerns about privacy, bias, and accessibility remain. Advances in AI training and better data capture are helping reduce algorithmic bias;
- Business travel innovation: AI-driven solutions, such as agentic AI, will enhance itinerary management, expense reporting, and real-time travel adjustments, making business travel more efficient;
- Industry-wide transformation: Airlines and travel agencies are leveraging biometrics and AI to improve customer experience, reduce queues, and optimize operations. New travel policies, such as digital boarding passes and biometric requirements, are becoming the norm worldwide.
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