How flexible tech stacks empower unique guest experiences and smarter investment decisions
Apr 8, 2025
Successful hotel investment goes beyond just crunching numbers. In a recent “Matt Talks Hospitality” episode, Mews CEO Matt Welle and L+R Hotels’ Joe Pettigrew explore how top investors combine financial acumen with guest experience, operational flexibility, and tech-savvy strategies to make smarter decisions in today’s evolving market.
Key takeaways
- Brand vs. independent – tech is a deciding factor: Branded hotels offer less tech freedom, while independents allow custom tech stacks – critical for delivering standout guest experiences.
- Flexibility is a competitive edge: Being able to choose and adapt tech systems to specific guest needs and visions can set a hotel apart.
- AI’s practical uses are emerging: L+R uses AI (like large language models) to improve guest engagement and feedback management, but warns against falling for buzzwords.
- Investors drive innovation: True hospitality innovation requires bold investors willing to back independent assets and support customized, tech-enabled experiences.
- Hospitality still matters most: Great hotel experiences begin with warmth and ease. Technology should enhance – not hinder – the personal touch.
Watch Matt and Joe’s conversation in full at Mews
