AI solutions convert human-centered data into tools that address challenges like high OTA commissions and labor costs
Apr 16, 2025
Cloudbeds has launched Cloudbeds Labs, an innovation hub designed to accelerate the adoption of AI-driven operations in the hospitality sector. This division introduces two groundbreaking AI solutions: Signals and Engage. These solutions aim to optimize revenue and enhance guest services, providing a unified AI layer for the industry. Cloudbeds Labs is set to redefine industry standards, offering tools that not only address key challenges but also improve the human aspects of hospitality by freeing staff to focus on guest interactions.
Key takeaways
- Cloudbeds Labs was created to drive AI innovation in hospitality, launching with two key products: Signals and Engage.
- Signals is an AI platform that uses causal machine learning to provide accurate revenue and marketing optimization insights, helping hoteliers forecast demand and improve booking strategies.
- Engage is an AI voice concierge that handles phone interactions, providing multilingual, human-like conversations and automating bookings and upselling.
- The solutions aim to address two major challenges in the industry: missed revenue opportunities and operational efficiency.
- Cloudbeds Labs operates with the agility of a startup, enabling rapid innovation and integration with Cloudbeds’ existing platform for enhanced functionality.
- The new division marks a significant shift in the hospitality industry, focusing on technology that balances efficiency with human connection.
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