How hotel entertainment elevates the guest experience

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From smart rooms to live events and AR adventures – why modern travelers expect more than just a bed to sleep in

Apr 21, 2025

Hotel entertainment includes a wide range of activities and systems – both in-room and on-site – that aim to enhance a guest’s experience through enjoyment, relaxation, or engagement. This can include anything from smart TVs and streaming services to live events and recreational activities, all designed to create memorable stays and boost guest satisfaction.

Key takeaways

Entertainment transforms an ordinary stay into a memorable one, influencing how guests feel and remember the hotel.
Modern guests expect smart technology like streaming and device casting, not just basic TV.
In-room entertainment is among the top valued features for both business and leisure travelers.
Quality entertainment can increase guest satisfaction, repeat visits, and positive reviews.
AI and virtual concierges are enhancing personalization and convenience.
Augmented reality (AR) adds a playful, interactive dimension to hotel experiences.
Digital walls and rotating visual content foster a dynamic and connected environment.